Job Responsibilities: Customer Support Advisor
Salary: $20-30/Hour
Company: Apple
Location: Juneau, USA
Educational Requirements: Bachelor's Degree
Summary
We expect the whole lot from an advisor that our clients do and we want Apple to be a reflection of the arena around us. As a customer support marketing consultant, you’ll be helping lots of our popular merchandise, from iPhones to iPads to MacBooks to computer Macs. As our customers first factor of touch, you’ll be the friendly voice of Apple, imparting global-class customer service, troubleshooting and technical aid.
We’ll depend on you to listen to our customers and use your technical knowledge, creativity and ardour to meet their desires — and remind them that in the back of our excellent merchandise are superb human beings. We believe our individual backgrounds, perspectives and passions assist us create the thoughts that pass absolutely everyone forward. We’ll educate you to be the first-rate!
Key qualifications
- Fluent in English and German
- Revel in helping clients through smartphone, electronic mail, chat and/or in individual
- Real ardour for customer service and ownership of the consumer revel in, along with comprehensive problem resolution
- Take care of your personal workload and paintings independently in a dynamic, constantly converting surroundings
- Capacity to maintain a positive mind-set via durations of exchange
- Grows with a crew wherein knowledge is shared and feedback is advocated
- Powerful time management which includes the capacity to multi-project, prepare and prioritize
- Capability to analyze and grasp technical statistics across multiple tools while speaking with clients
- Understanding of one or more of the following is an advantage: iOS, phone, tablet, laptop or Mac enjoy
- Aptitude for acquiring skills in technical troubleshooting and a fervour to study and tackle new challenges.
Description
Each unmarried day, people do great matters at Apple. Right here’s your possibility to do big paintings by way of providing splendid customer support. At Apple, new ideas have a manner of becoming remarkable merchandise, services and client stories in no time. Carry ardour and dedication to your job and there may be no telling what you could accomplish. Are you a problem solver who can build rapport without difficulty with clients? Do you exceed their expectancies with your information and ardour for generation? If you are enamored by the way matters operate and are capable of determine how technology works while matters cross wrong, you could be Apple's next customer service advisor. You have excellent verbal and written communique capabilities, as well as the capacity to effectively prioritize and manage it slow. You may multitask throughout structures and applications while studying, isolating and resolving a variety of complex technical problems. You effects have interaction, explaining answers grade by grade with endurance and tailor your technique to fulfill the needs of every man or woman customer. You’re not simplest right here to help fix technical issues, but additionally provide an tremendous patron revel in. Do you have what it takes? That is a full-time, permanent role located at our Apple campus in Cork, ireland. This position comes with competitive pay, exquisite benefits, eligibility to participate in our employer inventory plan, time without work and product discounts!
Additional requirements
- Available to attend approximately four-5 weeks of required schooling on a set schedule which could consist of weekends
- Flexible to work among the hours of 7:00 a.m. Gmt and seven:00 p.m. Gmt which includes weekends and vacations
- A hit finishing touch of preliminary education
- A success of completion of a pre-employment evaluation and history check
- Please submit your cv in english (cvs in other languages cannot be widely wide-spread, alas)
Apple is an identical opportunity organisation this is dedicated to inclusion and diversity. We also take affirmative movement to offer employment and development possibilities to all candidates, which includes minorities, girls, protected veterans, and people with disabilities. Apple will no longer discriminate or retaliate in opposition to candidates who inquire approximately, expose, or discuss their reimbursement or that of different candidates.
