Job Responsibilities: Customer Support Representative
Salary: $20-30/Hour
Company: Aetna
Location: Orlando, USA
Educational Requirements: Bachelor's Degree
We're looking for excessive-acting people to sign up for our crew. This crew will guide individuals as their the front-door to intellectual health well being. Our intention is to deliver an integrated enjoy throughout the breadth of RFL, Behavioral health and medical merchandise to make certain every member and their households get the proper assist for their particular mental health desires.
Liable for helping the provision and use of worklife, employee assistance and control consultant assets.
- Member Guide
- Determines cause of name with the aid of actively listening and Interacting with callers, triages call in a in a professional And well timed way.
- Assesses patron’s needs; researches and articulately Communicates facts regarding pertinent EAP/Worklife services and resources.
- Acknowledges crisis situations and evaluates for needed Action to decrease hazard.
- Performs appropriate studies in internal databases and On-line to become aware of capacity vendors and assets.
- Enters member facts into the best EAP Device to initiate the case and files feedback And facts very well and professionally.
- Crew Member guide – get hold of calls transferred from Counselors and provides instant member assistance.
- Schedules appointment for contributors with counselors.
- Assists group members with essential activities to Efficaciously reply to member inquiries about and Requests for services and sources associated with various Lifestyles competencies inclusive of finding childcare, finding eldercare, and so on.
- Communicates efficaciously with all internal stakeholders.
- Makes use of relevant Aetna databases to research and Pick out confirmed, suitable member sources.
- Makes outbound calls as suitable to perceive and Assist with securing member assets and/or services.
- Assists team participants with printing and achievement wishes Related to applicable materials, together with issuer profiles, Letters, choice of suitable guidebooks, collating Materials for mailing, documenting fulfillment crowning glory In the ideal EAP gadget, and retaining an stock Of materials.
- Affords miscellaneous aid capabilities which include Administrative aid, observe-up calls, and different responsibilities As assigned.
- Compliance with regulations and Regulatory requirements
- Protects the confidentiality of member facts and Adheres to corporation guidelines, and EAP and Worklife Rules and tactics.
- Maintains correct and complete inner Documentation of required facts that meets risk Management and regulatory necessities. (*)
- Proactively listens to members and anticipates their Wishes, taking complete ownership of every member interplay.
- Cope with inquires and clear up issues as a “single-factor-of Touch” based totally on smartphone calls, digital and written Correspondence.
- Offer customized interplay primarily based on client Choice and individualized desires.
- Resolves complicated troubles with or without restricted Management intervention.
- Administers structured pre-screening assessment based On triggers to guarantee pressing needs are directed Appropriately.
- Identifies triggers for added resources and help Connections to such responses.
- Assesses for social determinants/wishes and offers and Connects members with viable assets to cope with The ones needs.
Required Qualifications
- Revel in in a social, psychological or human service subject Presenting customer help.
Favored qualifications
- 1-years’ enjoy in call middle surroundings favored or BH revel in
- Coverage/ clinical understanding favored
Training
- Companion diploma or equal revel in
Commercial enterprise assessment
Bring your coronary heart to CVS health each one folk at CVS fitness stocks a single, clean motive: Bringing our coronary heart to every second of your health. This reason guides our commitment to supply enhanced human-centric health take care of a hastily changing global. Anchored in our emblem — with the heart at its center — our purpose sends a non-public message that how we deliver our services is simply as crucial as what we deliver. Our heart At paintings Behaviors™ guides this reason. We want each person who works at CVS health to sense empowered with the aid of the function they play in transforming our culture and accelerating our capacity to innovate and deliver solutions to make health care more personal, convenient, and less expensive. We attempt to sell and maintain a culture of range, inclusion, and belonging each day. CVS Health is an affirmative motion organization, and is an equal opportunity organization, as are the health practitioner-owned corporations for which CVS fitness gives control offerings. We no longer discriminate in recruiting, hiring, advertising, or another employees motion based on race, ethnicity, coloration, country-wide starting place, intercourse/gender, sexual orientation, gender identity or expression, religion, age, disability, covered veteran reputation, or another function blanketed by way of applicable federal, nation, or nearby law. We proudly aid and inspire humans with military enjoy (active, veterans, reservists and national guard) as well as army spouses to apply for CVS health job opportunities.
