Full job description
ABOUT APH
Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.
APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with a range of service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.
AL, AZ, CO, FL, IL, IN, KY, LA, MO, NE, NC, NM, NV, NY, OR, TN, TX, UT, VA, WA, WI, WV, or WY.
POSITION SUMMARY
Provide inbound/outbound front office support within the service center to coordinate communication efforts, between other member services, and members via phone support, customer services, surveys, and scheduling. As a Customer Support Associate, you will connect personally with our third-party insurance members, listen to their concerns, and help find them the solutions (appointments, referrals, etc.) that they need to maintain a respectful quality of life.
DUTIES & RESPONSIBILITIES
- Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients
- Work collaboratively within a team setting to provide positive outcomes for patients
- Participate in forming solutions for presenting problems and determining realistic goals
- Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care
- Maintain patient confidentiality, following all HIPPA guidelines and regulations.
- Answer incoming calls about service inquiries
- Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others
- Schedule appointments and service requests
- Answer incoming calls
- Make outbound calls
- Complete 30/60/90-day hospital discharge calls
- Complete Satisfaction and PQI calls (monthly)
- Complete Health Risk Assessments with members
- Complete scheduling for all needed services
- Compliance with HIPAA
- Performs other related duties as assigned by management
SKILLS & QUALIFICATIONS
- Ability to speak English and Spanish fluently
- Spanish-speaking is REQUIRED
- Proficiency in Microsoft products
- Strong organizational skills with the ability to multitask
- Identify and resolve problems in efficient and effective ways
- Ability to manage sensitive information in a confidential manner.
- Excellent written and verbal communication skills
- Diligence and accuracy
- Problem-solving and analytical skills
BENEFITS & TOTAL REWARDS
- Insurance – Medical, Dental, Vision, and Life
- 401k Plan – 3% match
- Employee Assistance Program
- Tuition Reimbursement
- Continued Education Support
- Mileage Reimbursement (if applicable)
- Referral Bonuses
- 8 Paid Holidays
- 15 Days of Paid Time Off
- Paid Volunteer Hours
EDUCATION, LICENSES, & CERTIFICATIONS
- High School Diploma or equivalent required
- Associate degree preferred
EQUAL EMPLOYMENT OPPORTUNITY
ACW is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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