Job Responsibilities: Customer Support Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Montpelier, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shop bop, a fully integrated Amazon subsidiary in Madison, WI, is searching out an motion-orientated, stimulated man or woman who has an obsession for patron pleasure and revel in running with excessive-end products. A success candidates can be accountable for accomplishing explicit branch desires. An excellent candidate will excel in a quick-paced, multitasked, dynamic environment.
That is a complete-time, direct rent function that will pay $19.00/hour. We are a name center open 7am-9pm CST, 7 days every week. Ought to have the ability to work a spread of shift assignments consisting of nights/weekends/vacations/OT peak.
Shopbop is the most useful on-line buying destination for what’s new and what’s next in fashion and style, supplying clients around the sector the best selection from both set up and rising designers. Running with greater than 500 global brands, Shopbop gives customers in one hundred sixty five international locations a selective and nuanced fashion-forward collection of geared up-to-put on and accessories with speedy, free worldwide delivery.
On this customer support expert, you may be the voice of Shopbop, fielding real-time calls in a virtual, call middle surroundings from customers globally. The ideal customer support professional is caring and compassionate, enthusiastic, answers-orientated and devoted to offering excellent provider to all our customers.
This function is a completely far off, work at home role. Candidate place regulations may additionally observe.
Key job responsibilities
- Act as a emblem Ambassador for Shopbop, presenting world-class provider to all customers
- Be the primary factor of contact to solve purchaser issues and complaints across multiple channels in a timely manner, communicating thru electronic mail, telephone, live chat and/or social media
- Provide clients with critical provider and product information, ensuring consumer pride
- Reveal sound information and comprehensive understanding of the Shopbop’s complete variety of services and products
- Cope with client inquiries and/or cases thru specific channels in a well timed and expert way decisions in consideration of the guidelines and techniques inside the service stage agreement
- Ensure clean and correct information seize, be capable of provide both quantitative and qualitative insights of customers’ voices
- Utilize a ramification of software program programs to resolve consumer inquiries
- Work with outside delivery contractors to assist customers with both home and international problems
BASIC QUALIFICATIONS
- 2+ years of revel in inside a luxury customer support-centered environment, along with contact middle, luxury retail, or hospitality (preferred)
- Awesome verbal and written verbal exchange skills. Able to handle tough conversations with a excessive degree of empathy and integrity
- Be assured to make decisions with late returns, faulty goods and compensations if essential
- Proficiency in primary math with capability to compute refunds earlier than and after discounts, and practice precise probabilities, tiered promotional codes, and partial discounts to orders
- Potential to work a fixed agenda (scheduled start, stop, breaks and lunches), which include nights, weekends, and vacations, with required beyond regular time as enterprise wishes; flexibility required during height times
- The capacity to work your whole shift the usage of a computer whilst stationed at a table, carrying a headset, and activate the digicam whilst asked by using management
- That is a virtual position and requires a domestic paintings vicinity that is free from heritage noise wherein you could connect with the internet and paintings in your deliverables
- Revel in running below stress in a excessive-extent environment while retaining requirements for productivity, quality, and service
- The capacity to satisfy the shop bop and amazon client contact center make money working from home suggestions and expectancies which incorporates using a stressed out, high-speed net, modem or router w/ ethernet port – customer support professionals ought to connect at once (no satellite net or wireless)
- Surprisingly gifted with computer packages along with ms office and net browsers; relaxed running with computers and smartphones. Potential to quickly learn how to use new websites and apps
- Excessive school degree or equal.
