Job Responsibilities: Customer Support Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Columbus, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shopbop, a completely incorporated Amazon subsidiary in Madison, WI, is looking for an movement-oriented, inspired person who has an obsession for purchaser pleasure and enjoy operating with high-give up merchandise. A hit candidates can be responsible for achieving express branch goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment.
This is a full-time, direct hire position that pays $19.00/hour. We are a name center open 7am-9pm CST, 7 days every week. Have to have the ability to paintings an expansion of shift assignments such as nights/weekends/holidays/OT peak.
Shopbop is the most desirable on line buying destination for what’s new and what’s next in fashion and style, supplying customers round the arena the best selection from each hooked up and emerging designers. Running with extra than 500 worldwide brands, Shopbop offers customers in 165 countries a selective and nuanced style-forward collection of prepared-to-wear and accessories with speedy, unfastened worldwide transport.
On this customer support expert, you'll be the voice of Shopbop, fielding real-time calls in a virtual, name middle surroundings from customers globally. An appropriate customer service professional is being concerned and compassionate, enthusiastic, solutions-oriented and committed to imparting exceptional service to all our customers.
This role is a fully faraway, do business from home function. Candidate region restrictions might also apply.
Key task obligations
- Act as a brand Ambassador for Shopbop, providing global-elegance provider to all customers
- Be the primary factor of contact to clear up customer issues and proceedings across multiple channels in a timely manner, communicating through electronic mail, telephone, live chat and/or social media
- Provide clients with crucial service and product data, making sure client satisfaction
- Reveal sound information and complete expertise of the Shopbop’s full range of products and services
- Cope with consumer inquiries and/or cases via one-of-a-kind channels in a well timed and expert way choices in attention of the policies and approaches in the provider level settlement
- Make sure clean and correct data seize, be able to provide both quantitative and qualitative insights of customers’ voices
- Make use of a selection of software program packages to solve client inquiries
- Work with external shipping contractors to help customers with each home and international troubles
FUNDAMENTAL QUALIFICATIONS
- 2+ years of experience within a luxury customer support-centered surroundings, including contact center, luxury retail, or hospitality (preferred)
- Exceptional verbal and written communication abilities. Able to cope with tough conversations with a high level of empathy and integrity
- Be confident to make choices with overdue returns, faulty items and compensations if necessary
- Proficiency in simple math with ability to compute refunds before and after discounts, and observe precise chances, tiered promotional codes, and partial discounts to orders
- Capacity to paintings a set time table (scheduled begin, stop, breaks and lunches), inclusive of nights, weekends, and holidays, with required beyond regular time as enterprise wishes; flexibility required at some stage in peak instances
- The ability to work your entire shift the use of a laptop at the same time as stationed at a table, sporting a headset, and turn on the digicam while asked by way of leadership
- That is a digital position and calls for a domestic work region that is free from historical past noise in which you could connect with the net and paintings to your deliverables
- Enjoy working below stress in a excessive-quantity environment even as preserving standards for productivity, pleasant, and carrier
- The potential to fulfill the shopbop and amazon customer contact center make money working from home hints and expectations which includes using a stressed, excessive-speed net, modem or router w/ ethernet port – customer service specialists have to join directly (no satellite tv for pc net or wi-fi)
- Incredibly proficient with computer applications such as ms office and net browsers; relaxed running with computers and smartphones. Potential to quick discover ways to use new web sites and apps
- Excessive school diploma or equal.
DESIRED QUALIFICATIONS
• Fluency in one of the following languages is preferred: Russian, Korean, eastern, or Spanish
Amazon is dedicated to a numerous and inclusive place of business. Amazon is an same possibility enterprise and does no longer discriminate on the idea of race, countrywide foundation, gender, gender identification, sexual orientation, included veteran popularity, disability, age, or different legally blanketed reputation. For people with disabilities who would really like to request an accommodation, please visit https://www.Amazon.Jobs/en/disability/us.
Pursuant to the la truthful threat Ordinance, we will don't forget for employment certified candidates with arrest and conviction data.
Pursuant to the San Francisco fair risk Ordinance, we are able to don't forget for employment qualified applicants with arrest and conviction facts.
People in the big apple city who perform in-man or woman work or engage with the public in the direction of commercial enterprise ought to display proof they were completely vaccinated towards COVID or request and receive approval for an inexpensive accommodation, along with clinical or non secular lodging.
Our repayment displays the fee of exertions throughout several US geographic markets. The base pay for this role degrees from $31,2 hundred/year in our lowest geographic market as much as $53,600/12 months in our maximum geographic marketplace. Pay is based totally on a variety of of things such as marketplace location and may range relying on task-related information, capabilities, and enjoy. Amazon is a complete compensation enterprise. Depending on the location presented, equity, signal-on bills, and different kinds of reimbursement may be supplied as part of a total repayment package deal, in addition to a complete range of medical, monetary, and/or other blessings. Applicants have to observe thru our inner or external career website.
