Job Responsibilities: Customer Support Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Houston, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for a motion-oriented, influenced individual who has an obsession for patron satisfaction and enjoys running with excessive-quit merchandise. A hit applicants may be chargeable for achieving explicit branch desires. A super candidate will excel in a quick-paced, multitasked, dynamic surroundings.
This is a complete-time, direct hire role that pays $19.00/hour. We are a name center open 7am-9pm CST, 7 days a week. Need to have the ability to paint a spread of shift assignments including nights/weekends/vacations/OT top.
Shopbop is the top-quality online purchasing vacation spot for what’s new and what’s subsequent in style and style, presenting customers round the sector the first-class choice from both set up and rising designers. Working with greater than 500 worldwide brands, Shopbop gives customers in one hundred sixty five international locations a selective and nuanced style-ahead assortment of prepared-to-put on and accessories with rapid, loose global shipping.
In this customer support specialist, you may be the voice of Shopbop, fielding actual-time calls in a virtual, name center surroundings from customers globally. The best customer service expert is being concerned and compassionate, enthusiastic, answers-oriented and dedicated to imparting top-notch service to all our clients.
This role is a fully faraway, work-at-home role. Candidate vicinity restrictions can also follow.
Key process obligations
- Act as a brand Ambassador for Shopbop, imparting global-class carrier to all customers
- Be the first point of contact to resolve consumer troubles and complaints throughout multiple channels in a timely way, speaking through e-mail, cellphone, stay chat and/or social media
- provide clients with vital service and product information, making sure patron satisfaction
- exhibit sound understanding and complete information of the Shopbop’s full range of products and services
- deal with customer inquiries and/or cases via distinct channels in a timely and professional way decisions in consideration of the regulations and processes in the carrier level agreement
- ensure clean and correct facts capture, be capable of offer both quantitative and qualitative insights of customers’ voices
- make use of a spread of software program applications to clear up consumer inquiries
- work with outside shipping contractors to help clients with each home and global troubles
SIMPLE QUALIFICATIONS
- Exquisite verbal and written communique talents. Capable of handle tough conversations with a excessive stage of empathy and integrity
- Be confident to make choices with late returns, faulty items and compensations if necessary
- Skillability in fundamental math with ability to compute refunds before and after discounts, and observe distinctive percentages, tiered promotional codes, and partial reductions to orders
- Potential to work a fixed time table (scheduled begin, prevent, breaks and lunches), along with nights, weekends, and holidays, with required beyond regular time as commercial enterprise desires; flexibility required for the duration of top times
- The potential to paintings your complete shift the usage of a pc while stationed at a desk, wearing a headset, and turn on the digital camera when asked by means of management
- That is a digital role and requires a home work region this is free from history noise wherein you could connect with the internet and paintings on your deliverables
- Enjoy running beneath strain in a high-quantity surroundings while preserving requirements for productivity, fine, and provider
- The ability to meet the shopbop and amazon client contact center earn a living from home suggestions and expectations which incorporates the usage of a stressed, high-pace net, modem or router w/ ethernet port – customer service experts ought to connect without delay (no satellite tv for pc net or wi-fi)
- Highly gifted with computing device packages consisting of ms office and net browsers; comfortable working with computer systems and smartphones. Ability to quick discover ways to use new websites and apps
- High faculty diploma or equal.
DESIRED QUALIFICATIONS
- Fluency in one of the following languages is favored: Russian, Korean, japanese, or Spanish
Amazon is devoted to a numerous and inclusive workplace. Amazon is an equal opportunity organization and does now not discriminate on the premise of race, country-wide foundation, gender, gender identity, sexual orientation, protected veteran repute, disability, age, or other legally covered fame. For people with disabilities who would love to request an accommodation, please go to https://www.Amazon.Jobs/en/incapacity/us.
Pursuant to the la truthful hazard Ordinance, we will recollect for employment qualified applicants with arrest and conviction facts.
Pursuant to the San Francisco fair risk Ordinance, we will don't forget for employment certified applicants with arrest and conviction records.
Workers in big apple city who perform in-person work or have interaction with the public within the course of commercial enterprise must display evidence they were completely vaccinated against COVID or request and get hold of acclaim for an inexpensive accommodation, consisting of scientific or religious accommodation.
Our reimbursement reflects the fee of labor across several US geographic markets. The bottom pay for this function ranges from $31,two hundred/year in our lowest geographic marketplace as much as $fifty three,600/12 months in our highest geographic market. Pay is based totally on a number of factors inclusive of marketplace location and might vary relying on activity-related expertise, competencies, and experience. Amazon is a total repayment employer. Dependent on the location offered, fairness, sign-on payments, and different styles of repayment can be provided as part of a total reimbursement package, in addition to a full range of clinical, economic, and/or other advantages. Candidates must follow thru our inner or outside professional website.
