Job Responsibilities: Customer Support Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Boise, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shopbop, a completely incorporated Amazon subsidiary in Madison, WI, is seeking out an motion-oriented, encouraged man or woman who has an obsession for patron pleasure and revel in running with excessive-give up merchandise. A success applicants may be chargeable for attaining express branch goals. A really perfect candidate will excel in a fast-paced, multitasked, dynamic surroundings.
This is a full-time, direct hire function that can pay $20.00/hour. We're a name middle open 7am-9pm CST, 7 days per week. Have to have the ability to paintings a variety of shift assignments together with nights/weekends/vacations/OT height.
Shopbop is the most useful on line shopping destination for what’s new and what’s next in fashion and fashion, offering customers around the arena the nice choice from both established and emerging designers. Operating with greater than 500 international brands, Shopbop offers customers in a hundred sixty five international locations a selective and nuanced fashion-ahead assortment of prepared-to-wear and add-ons with speedy, free international shipping.
On this customer service professional, you may be the voice of Shopbop, fielding real-time calls in a virtual, name center environment from customers globally. The suitable customer service expert is caring and compassionate, enthusiastic, solutions-oriented and committed to presenting incredible service to all our customers.
This position is a completely far off, make money working from home position. Candidate location restrictions may additionally observe.
Key activity obligations
- Act as a emblem Ambassador for Shopbop, imparting international-magnificence carrier to all customers
- Be the primary factor of touch to clear up purchaser troubles and proceedings throughout more than one channels in a well timed way, speaking through email, telephone, stay chat and/or social media
- provide clients with crucial service and product information, ensuring purchaser satisfaction
- display sound know-how and complete understanding of the Shopbop’s complete range of services and products
- take care of patron inquiries and/or instances via distinct channels in a well timed and professional way decisions in attention of the guidelines and strategies in the service level settlement
- make sure clean and accurate data capture, be capable of offer both quantitative and qualitative insights of clients’ voices
- utilize a spread of software program programs to resolve customer inquiries
- paintings with external delivery contractors to assist clients with both home and international troubles
BASIC QUALIFICATIONS
- 2+ years of enjoy within a luxury customer service-centered environment, which include contact center, luxurious retail, or hospitality (favored)
- Splendid verbal and written communique abilities. Able to deal with difficult conversations with a high level of empathy and integrity
- Be confident to make choices with late returns, faulty items and compensations if essential
- Proficiency in basic math with potential to compute refunds earlier than and after reductions, and practice distinctive probabilities, tiered promotional codes, and partial discounts to orders
- Capability to paintings a hard and fast time table (scheduled start, forestall, breaks and lunches), which includes nights, weekends, and vacations, with required additional time as business desires; flexibility required in the course of peak times
- The capability to work your complete shift using a pc whilst stationed at a table, sporting a headset, and turn on the digicam whilst asked via leadership
- That is a virtual role and requires a home work region this is free from background noise in which you can connect with the internet and work in your deliverables
- Enjoy working below strain in a excessive-quantity surroundings at the same time as maintaining requirements for productivity, great, and carrier
- The potential to satisfy the shopbop and amazon customer touch center work from home pointers and expectancies which incorporates using a stressed, high-velocity internet, modem or router w/ ethernet port – customer support professionals have to connect without delay (no satellite net or wi-fi)
- Extraordinarily gifted with desktop programs inclusive of ms office and net browsers; secure working with computer systems and smartphones. Capacity to quick learn how to use new websites and apps
- Excessive faculty degree or equivalent.
PREFERRED QUALIFICATIONS
- Fluency in one of the following languages is favored: Russian, Korean, eastern, or Spanish
Amazon is dedicated to a various and inclusive workplace. Amazon is an identical possibility corporation and does now not discriminate on the basis of race, country wide beginning, gender, gender identity, sexual orientation, covered veteran repute, disability, age, or other legally covered status. For people with disabilities who would love to request an lodging, please go to https://www.Amazon.Jobs/en/disability/us.
Pursuant to the la truthful risk Ordinance, we can keep in mind for employment certified candidates with arrest and conviction information.
Pursuant to the San Francisco fair risk Ordinance, we will recall for employment certified applicants with arrest and conviction data.
People in new york town who perform in-character work or engage with the general public within the course of commercial enterprise should show proof they had been absolutely vaccinated against COVID or request and get hold of acclaim for a reasonable lodging, which include medical or spiritual lodging.
Our repayment reflects the fee of labor across numerous US geographic markets. The base pay for this role ranges from $31,two hundred/year in our lowest geographic market up to $53,six hundred/year in our highest geographic market. Pay is primarily based on more than a few of things together with market place and might vary depending on process-related know-how, abilties, and revel in. Amazon is a complete repayment organisation. Dependent on the location supplied, fairness, signal-on payments, and different sorts of reimbursement may be provided as a part of a total repayment bundle, further to a complete variety of clinical, economic, and/or other advantages. Applicants should practice thru our inner or external profession website.
