Job Responsibilities: Customer Support Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Boston, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shopbop, a totally incorporated Amazon subsidiary in Madison, WI, is searching out an movement-orientated, inspired character who has an obsession for consumer pride and experience working with excessive-end merchandise. A success candidates can be chargeable for accomplishing express department desires. An excellent candidate will excel in a fast-paced, multitasked, dynamic environment.
This is a complete-time, direct lease position that pays $19.00/hour. We're a name center open 7am-9pm CST, 7 days every week. Need to have the power to paintings an expansion of shift assignments consisting of nights/weekends/holidays/OT top.
Shopbop is the foremost online buying vacation spot for what’s new and what’s subsequent in style and style, offering customers around the arena the pleasant selection from each mounted and rising designers. Working with extra than 500 worldwide manufacturers, Shopbop gives clients in a hundred sixty five international locations a selective and nuanced fashion-forward assortment of geared up-to-wear and accessories with speedy, unfastened worldwide delivery.
In this customer support professional, you will be the voice of Shopbop, fielding actual-time calls in a virtual, name middle environment from customers globally. The perfect customer service expert is being concerned and compassionate, enthusiastic, answers-orientated and devoted to providing terrific provider to all our clients.
This role is a completely faraway, work at home position. Candidate place restrictions may additionally follow.
Key job obligations
- Act as a logo Ambassador for Shopbop, offering world-class carrier to all clients
- Be the first factor of touch to clear up purchaser troubles and lawsuits across multiple channels in a well timed manner, speaking via e mail, phone, live chat and/or social media
- Offer customers with essential provider and product information, ensuring purchaser pleasure
- Demonstrate sound know-how and comprehensive information of the Shopbop’s complete variety of services and products
- Cope with customer inquiries and/or cases thru extraordinary channels in a timely and professional way selections in attention of the rules and methods in the provider stage agreement
- Ensure clean and correct data seize, be able to offer each quantitative and qualitative insights of customers’ voices
- Make use of a diffusion of software program packages to clear up client inquiries
- Work with external transport contractors to help customers with both domestic and global troubles
FUNDAMENTAL QUALIFICATIONS
- 2+ years of enjoy inside a luxurious customer support-targeted environment, consisting of contact middle, luxury retail, or hospitality (preferred)
- Extremely good verbal and written communication abilities. Able to cope with hard conversations with a high stage of empathy and integrity
- Be confident to make choices with past due returns, defective items and compensations if vital
- Proficiency in simple math with ability to compute refunds earlier than and after discounts, and apply detailed probabilities, tiered promotional codes, and partial discounts to orders
- Potential to work a fixed time table (scheduled start, stop, breaks and lunches), which include nights, weekends, and holidays, with required time beyond regulation as business wishes; flexibility required all through height times
- The capability to work your whole shift using a laptop whilst stationed at a desk, wearing a headset, and activate the digicam whilst asked with the aid of leadership
- This is a digital position and requires a domestic work place this is loose from heritage noise wherein you can connect to the net and paintings on your deliverables
- Experience running below pressure in a excessive-extent environment even as preserving requirements for productiveness, fine, and service
- The capacity to meet the shopbop and amazon client touch middle make money working from home guidelines and expectations which incorporates the use of a stressed out, excessive-speed internet, modem or router w/ ethernet port – customer support experts need to join at once (no satellite internet or wi-fi)
- Pretty proficient with computer applications along with ms workplace and internet browsers; secure operating with computers and smartphones. Potential to fast learn how to use new web sites and apps
- High school degree or equal.
FAVORED QUALIFICATIONS
- Fluency in one of the following languages is preferred: Russian, Korean, jap, or Spanish
Amazon is dedicated to a numerous and inclusive place of business. Amazon is an identical possibility company and does no longer discriminate on the premise of race, national origin, gender, gender identification, sexual orientation, included veteran reputation, incapacity, age, or different legally included status. For people with disabilities who would love to request an accommodation, please visit https://www.Amazon.Jobs/en/disability/us.
Pursuant to the la honest hazard Ordinance, we are able to don't forget for employment qualified applicants with arrest and conviction data.
Pursuant to the San Francisco truthful hazard Ordinance, we can do not forget for employment qualified applicants with arrest and conviction records.
People in the big apple town who carry out in-character paintings or have interaction with the general public inside the path of commercial enterprise must show proof they have been fully vaccinated against COVID or request and get hold of approval for an affordable lodging, together with scientific or religious lodging.
Our compensation displays the cost of exertions throughout numerous US geographic markets. The base pay for this function stages from $31,200/year in our lowest geographic marketplace up to $fifty three,six hundred/12 months in our maximum geographic market. Pay is based totally on a range of of things such as market place and may range relying on task-associated information, skills, and experience. Amazon is a complete reimbursement employer. Depending on the position supplied, equity, sign-on payments, and different sorts of reimbursement may be supplied as a part of a total compensation bundle, similarly to a complete range of clinical, financial, and/or different benefits. Candidates have to observe via our inner or external profession web page.
