Job Responsibilities: Customer Support Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Tallahassee, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shopbop, a completely integrated Amazon subsidiary in Madison, WI, is seeking out an action-orientated, inspired man or woman who has an obsession for customer pride and revel in working with excessive-end products. A hit candidates could be accountable for achieving specific branch desires. A great candidate will excel in a quick-paced, multitasked, dynamic environment.
This is a complete-time, direct hire function that can pay $19.00/hour. We're a name middle open 7am-9pm CST, 7 days a week. Must have the flexibility to paintings a variety of shift assignments along with nights/weekends/vacations/OT top.
Shopbop is the most excellent on-line shopping destination for what’s new and what’s next in fashion and style, imparting clients around the world the first-rate selection from both set up and rising designers. Working with extra than 500 worldwide manufacturers, Shopbop gives customers in one hundred sixty five nations a selective and nuanced fashion-forward collection of prepared-to-wear and add-ons with rapid, unfastened international shipping.
In this customer support expert, you may be the voice of Shopbop, fielding real-time calls in a virtual, call middle environment from clients globally. The perfect customer service professional is being concerned and compassionate, enthusiastic, answers-orientated and devoted to providing wonderful service to all our clients.
This position is a completely far flung, work at home role. Candidate place regulations may also apply.
Key task responsibilities
- Act as a brand Ambassador for Shopbop, supplying world-elegance service to all clients
- Be the first factor of contact to remedy patron problems and complaints throughout more than one channels in a well timed manner, speaking thru email, telephone, stay chat and/or social media
- Provide clients with critical service and product records, ensuring customer delight
- Demonstrate sound understanding and complete knowledge of the Shopbop’s complete range of products and services
- Take care of customer inquiries and/or instances through different channels in a well timed and expert way choices in the attention of the guidelines and strategies within the carrier level agreement
- Make certain clear and accurate facts capture, be able to offer each quantitative and qualitative insights of customers’ voices
- Utilize a selection of software program applications to remedy purchaser inquiries
- Work with external delivery contractors to help customers with both home and global issues
SIMPLE QUALIFICATIONS
- 2+ years of revel in within a luxury customer support-targeted environment, which include contact middle, luxurious retail, or hospitality (favored)
- Brilliant verbal and written verbal exchange skills. Capable of manage difficult conversations with a high stage of empathy and integrity
- Be confident to make selections with past due returns, faulty goods and compensations if essential
- Proficiency in fundamental math with capacity to compute refunds earlier than and after discounts, and practice special possibilities, tiered promotional codes, and partial discounts to orders
- Capability to paintings a hard and fast schedule (scheduled start, forestall, breaks and lunches), which include nights, weekends, and vacations, with required time beyond regulation as enterprise needs; flexibility required throughout top times
- The ability to work your whole shift using a laptop at the same time as stationed at a desk, wearing a headset, and switch on the digital camera while asked by way of leadership
- This is a digital role and calls for a home paintings area that is free from historical past noise wherein you could hook up with the net and work in your deliverables
- Revel in working under strain in a excessive-extent environment while preserving requirements for productiveness, excellent, and service
- The capacity to satisfy the shopbop and amazon consumer touch middle make money working from home pointers and expectancies which incorporates using a stressed out, excessive-velocity internet, modem or router w/ ethernet port – customer support professionals should connect at once (no satellite net or wi-fi)
- Distinctly talented with computer applications which includes ms office and internet browsers; at ease working with computers and smartphones. Capability to quickly discover ways to use new web sites and apps
- High school diploma or equivalent.
PREFERRED QUALIFICATIONS
- Fluency in one of the following languages is desired: Russian, Korean, eastern, or Spanish
Amazon is dedicated to a various and inclusive place of work. Amazon is an identical possibility company and does now not discriminate on the premise of race, national origin, gender, gender identity, sexual orientation, included veteran repute, disability, age, or different legally included fame. For individuals with disabilities who would love to request an lodging, please go to https://www.Amazon.Jobs/en/disability/us.
Pursuant to the l. A. Truthful danger Ordinance, we can don't forget for employment qualified candidates with arrest and conviction statistics.
Pursuant to the San Francisco truthful threat Ordinance, we are able to bear in mind for employment certified candidates with arrest and conviction facts.
Workers in big apple metropolis who perform in-character paintings or engage with the public within the direction of enterprise have to show evidence they were absolutely vaccinated against COVID or request and get hold of approval for a reasonable lodging, together with scientific or non secular lodging.
Our repayment reflects the price of labor across numerous US geographic markets. The base pay for this role stages from $31,200/year in our lowest geographic market up to $fifty three,600/year in our maximum geographic marketplace. Pay is based on more than a few of factors which include marketplace vicinity and can range relying on job-related knowledge, competencies, and enjoy. Amazon is a total repayment organization. Depending on the position provided, fairness, signal-on payments, and different sorts of repayment can be furnished as part of a complete reimbursement package, further to a complete variety of medical, financial, and/or other benefits. Applicants ought to apply thru our inner or outside profession web page.
