Customer Support Specialist

Full job description

Job Description:

The Customer Support Specialist is responsible for assisting clients and responding to their inquiries regarding the use of the E-Closing software.

IMARC, INC CORE VALUES

• Be supportive of each other

• Always be moving forward

• Do the right thing, even when no one is looking

• Work as one team towards a common goal

• Have fun and embrace your inner child

• Let your smile be heard

• Strive for understanding

• Be authentic – Be yourself – Be real

• Find opportunity in every challenge

• Communicate openly and honestly

• Create experiences worth talking about

• Have empathy and be caring

ESSENTIAL FUNCTIONS:

• Answers incoming customer calls regarding product problems, service questions and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Respond to support request emails in a timely and professional manner.

• Update customer information in the customer service database during and after calls.

• Know how to access and troubleshoot document related issues.

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Have a solid understanding of the E-Closing Software.

• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

• Assure customer privacy and confidentiality at all times and in all areas of the job.

We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our

CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer