Desktop Support Specialist

Full job description

Bankers Financial Corporation is a holding company that started in St. Petersburg, FL, in 1976. The heart of our corporation lies with our employees and our communities. At Bankers, we focus on building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.

Our Core Values Include

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character and transparency.
• Making a unified effort to achieve the goals of the organization, embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective

The Desktop Systems Specialist position is primarily responsible for maintaining all desktops and laptops at Bankers Financial Corp. (BFC) headquarters and all the remote locations. Included in the daily responsibilities are responding to the user needs to help them remain productive in the most efficient manner, responding to Service Desk tickets, move equipment, installing hardware and software, troubleshooting issues, and completing tasks associated with small and large projects.

Essential Functions

• Knowledge of software distribution tools such as SCCM 2102
• Experience with Microsoft Windows 10, Microsoft Office 365, HP and Xerox printers, and HP and Dell desktops/laptops.
• Troubleshooting end-user desktop hardware and software issues
• Conceptual understanding of network infrastructure and topologies
• Understand the scope, priority, and timelines of assigned work.
• Manages own workload to deliver quality deliverables that meet requirements.
• Communicate to the supervisor the status of assignments.
• Notifies supervisor of issues that impact productivity or ability to meet expectations.
• Follows established processes and procedures in completing assignments.
• Follows standards/uses standard toolsets.
• Identifies opportunities to improve existing conditions and processes.
• Follows industry best practices and complies with standards for installation and customization.
• Complete tasks associated with large and small projects.
• Responsible for communicating to the end-user community with technical solutions when applicable.
• Help determine technical solutions and research new products that will reduce man hours.
• Assists with end-user weekly moves.
• Responsible for installing various software on Dell and HP desktops/laptops including Windows 10 operating systems and Office suites.
• Assists in updating asset management/inventory.
• Helps to identify if the software is compatible with operating systems.
• Demonstrates the capability to absorb new responsibilities.
• Presents a positive supportive attitude toward clients and co‑workers.
• Physical attendance is required at the worksite 5 days a week 8 am to 5 pm.

Required Education and Experience

• Minimum 3 years of industry experience in Service Desk Operations
• High School or equivalent
• Microsoft certification in related fields of work
• Basic knowledge of incident ticketing systems

Preferred Education and Experience

• College degree in a related field
• Microsoft MTA or MCSA in Windows 10