Digital Operations Analyst II, Hybrid

Full job description

Overview:
Experience the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our Marketing team is applying the latest technologies to personalize the buying experience of true beauty enthusiasts-in ways that surprise and delight. Building love and loyalty, one communication, one experience, one brilliant idea at a time. We represent the perfect blend of strategy and creativity. Of tactics and analytics. To make Ulta Beauty a brand guests will advocate for. Growing share of heart. Delivering with disciplined consistency. Whether your deepest passion is for design or content, strategy or data, or some combination of all things marketing, Ulta Beauty will provide significant latitude to explore your talents and passions, with opportunities to stretch and deepen, to grow and build. Truly, the possibilities are beautiful.
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THE IMPACT YOU CAN MAKE:

The Digital Operations Analyst II is responsible for driving a consistent digital experience for internal and external partners and guests, utilizing analytics, monitoring tools and guest feedback to measure, identify and resolve issues across stores and marketing. In addition, this position will manage operations and enhancements for new and existing experiences. Key partner teams include CRM, Loyalty Marketing, Customer Analytics, Guest Services, Digital Product, User Experience, Digital Merchandising, Digital Operations, and our Information Technology teams.

RESPONSIBILITIES

• Define and manage metrics for assessing the overall health of our digital experiences
• Identify, troubleshoot and track status to closure for issues impacting our internal partners, 3 rd parties and guests
• Develop and maintain processes across teams, provide insight on the experience, log and share out critical details to subject matter experts and drive to issue root cause and resolution
• Partner with business owners, digital product owners and dedicated project teams to incorporate operational insights into new user stories and functional requirements to improve the experience and underlying technology over time
• Prioritize production bugs with the IT team and assign them to a given release date
• Operationalize new features by driving discussions, scoping and accountability for operational elements of new features from the start of scope definition
• Effectively manage assigned 3 rd party partners across the marketing and digital organization

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YOU'LL ACCOMPLISH THIS BY:

• 3+ years of experience in Digital or Marketing Analytics; strong preference for experience driving the roadmap, feature realization and/or operations support
• Deep empathy for the customer experience and identification with our core audience of Beauty Enthusiasts
• Demonstrated experience building strong partnerships across teams
• Ability to clearly organize large goals into an iterative, actionable, and achievable plan
• Capable of balancing between quality and speed of delivery/fast iteration- moving the experience forward in parallel with remaining a stable and growing component for marketing and digital experiences
• Ability to thrive in a fast-moving environment, deal with ambiguity and remain focused on execution

WORKING CONDITIONS

• Overtime may be required to meet project deadlines
• Capability to participate in training sessions, presentations and meetings

About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.