Full job description
Description
The Leidos DES (Defense Enclave Services) team is supporting an extensive digital modernization program critical to DISA and Fourth Estate Agencies and currently has an opening for a DISANet Systems Monitoring Center (DSMC) Specialist located at Ft. Meade, MD.
**This is a shift position, Monday-Friday, 3pm- 11:00pm shift**
PROGRAM SUMMARY:
The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology systems, personnel, functions and program elements under the direction of DISA’s Fourth Estate Network Optimization program office.
CLEARANCE REQUIREMENT:
- Must hold an active Secret security clearance. (US Citizenship required)
PRIMARY RESPONSIBILITIES:
- Manage integration of the network system management tools.
- Network Management Systems monitoring and reporting.
- Operate as a team member on a 24 x 7 x 365 operational support team focused on identifying, responding, and resolving alerts / incidents.
- Network monitoring technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems, including Wireless LAN infrastructure.
- Perform critical/emergency systems administration tasks affecting the production environment.
- Maintain the availability of environments for projects and follows application deployment/configuration plans.
- Standard, repeatable and business adaptive processes for the delivery and support of network services.
- Learn existing network environment services along with the associated infrastructure and the specific metrics used to manage its health.
- Evaluate network topologies, layouts and services.
- Implement reporting and dashboards based on monitored network services.
- Utilize reporting tools to generate ad-hoc and daily/weekly/monthly reports.
- Onboarding / off boarding network and other assets to maintain a current and up to date monitoring infrastructure.
- Create twice daily status reports and outage reports.
- Document significant events within the Master Station Log (MSL).
- Create incident tickets and escalate to the appropriate teams within the approved timeframe for network outages.
- Track the status of network outages and VIP tickets; including higher level outages.
- This is on-site support.
- Must have flexible working hours to be available to support team when needed - based on mission need.
BASIC QUALIFICATIONS:
- Bachelor’s degree and 4+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
- 4+ Years of system administration experience.
- Experience with Active Directory.
- Experience with Monitoring tools, such as SolarWinds, NetCool, InfoVista or other tools.
- Experience with technical writing and reporting.
- Experience creating/running SNOW ITSM reports.
- Must have an active DoD IAT Level II certification (Security+ CE), prior to start.
