E-Commerce Assistant Book Manager

Full job description

Summary

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

• Maintain established productivity goals for Departments 187 and 189 without a loss of quality of work
• Train new employees
• Assist employees to improve in their job roles by providing guidance and individual training
• Learn and lead the flow of Books and Media through the sales cycle: receiving, warehousing, scanning, listing, stocking, shipping, etc.
• Quickly and efficiently process books across all product categories as directed
• Tracks production output as well as product levels and records on the appropriate form
• Maintains work areas in a neat and orderly manner with clean-up activities performed throughout the day
• Record assigned metrics and complete daily reports
• Update Daily/Weekly/Monthly reports for e-commerce team as directed
• Train and become fully efficient and capable of operating the book shipping machine, troubleshooting any issues or problems, reaching out to necessary contacts for support when needed.
• Provide high profile leadership and direction by maintaining positive customer service and employee morale
• Accountable for all aspects of E-Commerce Book and Media Operations
• Ensure that safety and security is maintained, reporting all problems/hazards immediately
• Meet Sales goals, both in revenue and profit
• Reach listing goals by monitoring the production processes, ensuring listing/receiving staff are well trained.
• Manage Supervisors and all employees in the absence of the E-Commerce Senior Operations Manager.
• Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and department housekeeping
• Manage all aspects of online marketplaces including eBay, Amazon, Alibris, etc.
• Ensure merchandise is listed in accordance with written guidelines from corporate staff as well as verbal and written instructions of E-Commerce Director.
• Merchandise should be listed to optimize sales with consideration given to maximizing recovered value.
• Opening and closing the department and all requirements of these activities if directed by E-Commerce Operations Manager.
• Must address customer needs, handle and address customer complaints with focus on conflict resolution and prevention of problem escalation in a courteous and professional manner at all times.
• Develop and manage vendor relationships including but not limited to marketplaces, industry partners and suppliers.
• Stay current with marketplace rules and regulations to ensure compliance and customer satisfaction.
• Work closely with the Facilities department to address and correct concerns.
• Work with corporate Loss Prevention and Safety to ensure company assets are protected at all times.
• Ensure that all Purchase Orders are completed in a timely manner and correctly.
• Oversee training of NOW participants assigned to the department.
• Perform other duties as assigned by E-Commerce Operations Manager
• Act as the E-Commerce Operations Manager in their absence

Requirements

• Proficient in the English language

Preferred Qualifications/Experience

• Bachelor’s degree or three years of relevant experience preferred

Equipment Used

• Book Shipping Machine
• Forklift
• Pallet Jack
• Electric Stacker
• Book Tipping Machine

Management Acumen

• Management Style – Belief in empowering employees through the use of coaching and positive motivational techniques
• Organizational Skills – Results orientated, can meet high standards, goals and objectives
• Accountability Style – Holds employees accountable for standards and serves as a mentor in their professional development; open to 360 degree feedback
• Collaborative – Sees value in working and forging effective relationships with others
• Teamwork – Willing to work as part of a team, enjoys sharing credit with colleagues
• Problem Solver – Ability to simplify complicated issues and develop traditional and nontraditional solutions
• Integrity – posses the highest ethical standards, trustworthy and transparent
• Interpersonal Savvy – ability to relate and build constructive relationships with employees, customers, clients, and board members
• Composure – ability to remain calm and collected under pressure
• Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members