Engagement Specialist

Full job description

Salary: $900 - $1,100 (depending on experience) per month paid via PayPal, or ACH Transfer.

Overview:

At Ruvixx, we specialize in developing innovative software solutions for businesses. Our mission is to empower organizations with cutting-edge technologies and data-driven insights that help them deliver personalized customer experiences and drive growth. We are a dynamic team of dedicated professionals committed to continuous improvement and innovation.

Collaboration is at the heart of what we do. In addition to our primary expertise, we have forged a strategic partnership with a leading license and compliance company. Together, we execute impactful engagement campaigns, ensuring the integrity of software usage across the globe.

As we navigate the exciting landscape of continuous growth and expansion, we are on the lookout for an Anti-Piracy Engagement Specialist to join our team. In this position, you will coordinate with customers, clients, and internal stakeholders on compliance and piracy campaign-related activities with the support of Regional Seniors and Managers. This role is involved with a wide range of compliance-related projects, including Software Compliance and Piracy engagements, data analytics, process improvement, and acting as a training resource for future new hires. We trust our consultants to always perform a high degree of quality and professionalism.

Main Responsibilities:

• Coordinate with customers, clients, and internal stakeholders on compliance and piracy campaigns, managing engagements from notification to resolution
• Analyze, correlate, and evaluate information from compliance and piracy investigations, processing it for viable usage (CRM upload, offload, reporting)
• Develop data around leads generated using external sources for improved customer engagement in compliance/piracy campaigns
• Organize files for proper retrieval, ensuring documentation of procedures and acting as a training resource for new hires
• Anticipate support for potential ad hoc analysis as per business needs

Requirements:

• Minimum 1 year of managing Software Compliance or Piracy-related customer engagements
• Minimum 1 year of personnel administration, resource management, and customer service experience
• Proficiency in the English language
• Proficiency in data management, goal-oriented work, and adherence to metrics
• At least 2 years of experience in Omni-channel programs (inbound and outbound calls, written communication, video conferences)
• Intermediate MS Excel Skills or equivalent (Google Sheets, SPSS)
• Intermediate Internet Skills, including advanced internet search and experience with online lead generation tools
• Knowledge of SMM or Digital Marketing Statistics is advantageous
• Ability to present and communicate effectively to clients and internal stakeholders
• Intermediate usage of MS Tools with the ability to adapt to various roles as needed
• Highly independent yet an active team player when collaboration is required
• Adherence to processes, ability to anticipate and analyze problems, and present recommendations for continuity
• Capability to make mid-level decisions and apply solutions to important, urgent, and/or relevant issues
• Prioritization skills, time management, and the ability to meet deadlines under pressure
• Resilience to handle rejection and flexibility to work with slight shifting adjustments, including remote work

Job Type: Full-time

Pay: ₹80,000.00 - ₹90,000.00 per month

Schedule:

• Fixed shift
• Monday to Friday

Experience:

• License Compliance: 3 years (Required)
• Anti-piracy: 1 year (Required)

Language:

• English (Required)

Work Location: Remote