General Manager

Full job description

Plans, directs, and manages the operational functions.

Essential Functions

• Provides leadership to achieve the value, mission and vision statement of Hub Group.
• Is responsible for revenue and operational profit target achievement.
• Provides proactive employee relations management, including
  • Employee retention
  • Employee satisfaction
  • Promotion of company culture
• Process improvement
• Oversees warehouse staffing, including
  • Hiring
  • Termination
  • Discipline
  • Training
• Identifies opportunities for business improvement and develops/implements plans to ensure continuous improvement.
• Manages the process of tracking and publishing all Key Performance Measures both internally and externally.
• Ensures that employee individual performance metrics are tracked and utilized to manage labor spend as well as evaluate employee performance.
• Manages Quarterly Business Review process with customers including the preparation and presentation of necessary information.
• Oversees facility maintenance.
• Develops and maintains strong relationships with customers. Ensures organization is focused on legendary customer service development (Values/Mission/Vision).
• Participates in all budgeting activities. Monitors budget performance on a monthly basis. Takes proactive steps to ensure budget compliance.
• Supports proactive maintenance of all equipment – ensuring efficient maintenance spending.
• Recommends capital expenditures to ensure efficient ongoing operations.
• Is responsible for implementing and fostering safety culture. Develops/implements safe work policies and procedures.
• Suggests improved efficiency through the understanding and use of advanced systems / automation.
• Participates in formulating and administering company policies and procedures.
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor's degree (B. A.) from four-year College or University; or 5-10 years related experience and/or training; or equivalent combination of education and experience.
• An operational background with a continuous improvement track record is required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.