Guest Advisor

Full job description

Under direct guidance and supervision, the Guest Advisor is part of a store team committed to developing customer loyalty, driving for results, and achieving individual goals. As needed to achieve success, the Guest Advisor will participate in the day-to-day operations of the store, principally focusing on sales and customer service activities. Guest Advisors will always act in accordance with GameStop’s policies, practices, and core values.

The ideal candidate must have a strong focus on customer satisfaction and meeting individual sales goals.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Provide best-in-class customer service ensure high levels of customer satisfaction
Attain individual sales objectives and goals
Focus on a selling culture that maximizes store profitability
Resolve or escalate customer concerns and complaints in a timely and professional manner
Protect company assets through effective inventory control and loss prevention practices

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE
Must be at least 18 years of age[i]
High school diploma required; An Associate’s or accredited Bachelor’s degree preferred
6 months of work experience; previous retail sales or guest services experience is preferred

MINIMUM JOB SKILLS and ABILITIES
Ability to achieve objectives in a fast-paced, rapidly changing environment
Excellent customer service, communication and interpersonal skills
Ability to work a rotating schedule, including nights and weekends
Ability to follow instructions presented in written, oral or diagram form
Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus

PHYSICAL JOB REQUIREMENTS
Must be able to move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
The employee must regularly lift and/or move up to 35 pounds
Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

[i] Unless prohibited by applicable law

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k) with company matching contributions, educational assistance, employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.