Job Responsibilities: Head of Player Support, Game Studio
Salary: $20-30/Hour
Company: Netflix
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
Netflix is looking for a dedicated Player Support Manager for Netflix Game Studio to help deliver the next generation of video games to a global audience. The role will lead the player support efforts for the game industry across the portfolio of internal and external open games in collaboration with the Netflix Customer Support team which expands the global support network for Netflix. This project will enable the player support infrastructure for games on Netflix, part of the gaming team that guides the player's journey from owning games to the Netflix service. They will work closely with the game development team to troubleshoot and resolve issues with specific game systems as well as broader operational issues. In addition, they will work together with the Product Marketing team to be active in paid advertising, ongoing discussions with public relations and the community as well as the sports team and new releases and live events. to support the experience of the player every day, and from the apparent problems encountered. for every game is part of our work. The candidate will have a proven track record of building strong relationships across large organizations and supporting multiple game development teams through effective coordination, processes and other internal/ external.
Functions:
Its own end-to-end player support package, collaboration with producers, PM and sports talk, as well as product marketing, external communication and marketing performance and overall communication strategy.
Create infrastructure and real customer support for Netflix Game Studio, using the Netflix support system that spans multiple distribution tools (eg. Mobiles, TV, Web)
Work closely with customer, product, and engineering staff for CS tools to meet gaming needs, review third-party software and resource availability.
Monitor and manage various support processes for internal and external open source games, depending on the type of game (e.g. active games and ongoing feature releases and live events), generating appropriate performance metrics and SLAs for the health of the sports world is based on. creating inbound tickets, reports and dashboards as part of a comprehensive system for managing relationships with players.
The source of important game information continues to add to the Help Center and Knowledge Content for player self-help.
Call and manage the integrated player support controllers within Game Studio
Analyze data for all aspects of customer support to continuously improve the customer experience
Is required:
Over 10 years of customer support experience, including in the video game industry
Knowledge and understanding of game development processes and various game styles, preferably in live-action games with years of live work.
5+ years of managing a sports team including people managers, supporting many different products and their work processes
Deep experience in data-driven methods to analyze and improve customer support for multiple products
Demonstrated track record of working with large teams, driving results through direct control and influence, setting shared goals and finding unique solutions.
Continuous research is looking for ways to improve and improve on existing processes, or create new ones for better results.
A passion for video games, new software and hardware and how they enhance the player experience
