Full job description
Please note: Duration of approximately six months; includes optional medical benefits, holiday pay, sick leave accrual and vacation accrual.
UCSF Human Resources has a mission of attracting, developing, and retaining outstanding and diverse people with a vision of being a strategic and reliable partner empowering the UCSF community to leverage their talents. Human Resources is committed to providing an outstanding customer experience, prioritizing workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization. Our team partner closely with UCSF Campus Departments and the Health System, HR Talent Management and People Wellness, and the Office of Faculty and Academic Affairs (VPAA) to assist and deliver a comprehensive array of HR services designed to attract, develop, and retain diverse workforce talent.
Key Responsibilities:
- Provide detailed telephonic guidance to employees, supervisors, and managers on HR-related questions, including compensation programs, union contracts, and personnel policies.
- Apply professional HR concepts when counseling employees on work-related issues of moderate scope and complexity.
- Maintain answer rate metrics and escalate issues to Customer Experience Supervisor and other HR leaders as necessary.
- Review and process HR requests, such as leave requests and new employee onboarding requests, ensuring compliance with policies and procedures.
- Coordinate visa/immigration processes with UC International Scholars Office and candidates.
- Assist Staff and Academic Generalists with HR tasks and other related duties as assigned.
- Support new hires, employees, and department managers on HR transactions, payroll, benefits, and employee apparel program inquiries.
- Partner closely with various HR subunits, including Talent Acquisition, Compensation, Benefits and Leave Management, and Human Resources Information Systems (HRIS), to troubleshoot issues and ensure completion of all new hire documentation within HR systems.
- Develop knowledge based on current metrics to assist in building knowledge content for future use.
- Develop templates to assist customers more efficiently and effectively.
- Provide advice and counsel to client groups according to established HR policies and procedures.
- Manage sensitive and confidential information and effectively interact with client groups and stakeholders.
The hourly compensation range for this role is $29.31 - $62.55. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
Required Qualifications
- Bachelor’s Degree in a related area and/or equivalent experience/training.
- 1 to 2 years of applicable work experience in Human Resources or customer service-related role.
- Strong verbal/written communication skills to provide excellent customer service.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and Adobe Acrobat
- Ability to effectively utilize multiple systems, including HRIS web-based systems to perform daily work
- Ability to work effectively in a team environment
- Ability to work with confidential and sensitive information in a discrete and professional manner
- Excellent organizational skills, ability to multitask and manage deadlines
- Excellent customer service and organizational skills
- Ability to utilize an applicant tracking or Human Resources System
- Must be flexible to support various HR related tasks i.e. limited to details above
Preferred Qualifications
- HR Certificate (PHR)
- Prior experience performing HR and/or payroll support for a high-volume department
- Prior experience having used system Applicant Tracking Systems, CRM, HRIS tools
- Prior experience researching policies and union contracts
- Prior experience with onboarding new hires
- Specific knowledge and experience with LOA (Leaves of Absence)
- Experience with telephonic customer service
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
TEP
Job Code and Payroll Title
007595 HR GENERALIST 2
Job Category
Administrative Support, Human Resources, Professional (Non-Clinical), Support Services, Temporary Employment
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Temporary Employment
Percentage
100%
Location
Remote / Telecommute
Shift
Days
Shift Length
8 Hours
