HR OPERATIONS ANALYST

Full job description

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The Human Resource Analyst role is responsible for executing day to day functions involving processing organizational management actions in the HRIS (SuccessFactors), delivering insight and actionable recommendations from the creation and presentation of reports, and providing effective customer assistance to internal and external customers. The analyst will collect, compile, and analyze HR data, metrics, and statistics, and apply this data to make recommendations to HR leadership. The position will be a part of and lead transformational changes within HR that impact the HR department and organization.

Duties/Responsibilities:

• Operates regularly within the HRIS (SuccessFactors) executing various personnel and organizational changes
• Provides technical support, troubleshooting, training, and guidance to HRIS users.
• Compiles and analyzes HR metrics and data from a variety of sources including the HRIS
• Prepares reports and dashboards, presenting and explaining findings to senior leadership and recommending actionable changes
• Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics
• Answers frequently asked questions via phone calls and electronically from employees and externals relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate level HR staff or other department supervisor
• Completes Forms I-9, verifies I-9 documentation and maintains I-9 files
• Provides clerical and administrative support to the HR department; Reconciles invoices for the HR department
• Performs other duties as assigned

Required Skills/Abilities:

• Strong analytical, technical, and problem-solving skills
• Proficient in Microsoft Excel with the ability to perform data analysis using functions including: Pivot Tables, Index Match, Vlookup, If/And statements.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to keep information confidential.
• Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics

Education and Experience:

• Bachelor's degree in human resources, information systems, psychology, or business-related field and/or equivalent experience.

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress .