Full job description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
JOB RESPONSIBILITIES
- Provide customer support by responding professionally to customer inquiries ensuring that effective action is taken, and initiating outbound calls as needed
- Use critical thinking to gather information regarding the outcome desired by the caller, and then leverage written procedures, policy manuals, the HR Support knowledge base and process guidelines to ensure a sound resolution
- Assist associates and managers with navigating Workday tasks needed in the course of the associate lifecycle. This includes all HR-related modules such as recruiting, onboarding, benefits enrollment, time off, performance, and learning, and involves tasks such as:
- Opening positions and requisitions
- Determining benefits eligibility
- Associate transfers, promotions, and terminations
- Leave of Absence eligibility
- Make adjustments to supervisory organizations
- Update employee records
- Use call tracking and monitoring system to document all customer inquiries, issues and transactions, as well as resolutions according to established guidelines
- For cases requiring steps from additional teams, assign tasks to appropriate teams and await resolution and then communicate with the customer
- Leverage remote desktop application to guide and train the associate through Workday tasks (Neurons)
- Complete designated Workday Inbox transactions related to benefits enrollment and requisitions, reaching out to the associate or manager as needed
- Provide Workday and intranet (InSCIder) navigational support to the caller (associate/manager/former associate)
- Redirect callers to other support teams as needed
- Provide recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies with the Workday application and any manual processes
- Assist with the implementation of programs, policies, and services provided by the company, by acting as the associate’s first line of contact during roll outs
- Perform reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer associate inquiries
- Responsible for updating the team’s knowledge center documentation as processes change, steps are clarified or nuances are identified
- This is not intended to be an all-inclusive list of the essential functions or duties related to this job
MINIMUM Requirements
Education
- High School diploma or equivalent
Experience
- Two (2) years of call center or customer service experience, preferably in an HR-related function (HR, recruiting, benefits, payroll).
Knowledge, Skills and Abilities
- Cognitive ability including reasoning, planning, identifying problems, comprehending ideas, learning quickly, learning from experience, and appropriately applying learning to new situations
- Professional verbal and written communication skills
- Proficient MS Office Suite skills
- Advanced ability in the application of time and priority management
- Knowledge of Workday is a plus
Work CONDITIONS
Work Environment
- Work indoors during all seasons and weather conditions
- Comply with Corporate dress code policy
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours as the need arises
Postal Code: 70121
Category (Portal Searching): Human Resources
Job Location: US-LA - Jefferson
Job Profile ID: C00654
Time Type: Full time
Location Name: ACME Mausoleum LLC - Stewart Funeral Home Non Region - Stewart Cemetery Non Region - Stewart Resource Center
