Full job description
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Human Resources Associate is a member of the HR Shared Services call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to: HR policy, time and labor, benefits and performance management.
Responsibilities
- Resolves questions received via various channel support streams including but not limited to phone, email and helpdesk tickets; logs all calls and chats requiring further research, follow-up, and/or action
- Provides superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines
- Processes and maintains routine HR transactions in HR information systems and databases, collecting required back-up documentation as needed; retains documents in document retention systems
- Performs administrative tasks, including processing life-cycle transactions such as unemployment claims, HR Forms, Verification of Employment, offboarding letters, etc.
- Perform quality assurance reviews on electronic and manual transactions
- Escalates more complex inquiries and issues to the HR Shared Services Supervisor or the appropriate Center of Excellent (COE) team or team member
Qualifications
- Associate's degree in Human Resources or other applicable field of study, or equivalent experience, Bachelor's degree preferred
- Some experience in Human Resources or experience working in a call center environment strongly preferred
- Must have the ability to handle diverse employee issues and data in a confidential and sensitive manner
- Excellent administrative, organizational and interpersonal skills, with the ability to remain positive under pressure
- Effective research, problem-solving, and follow-through skills
- Process driven and solution oriented
- Must be able to work flexible and additional hours as necessary
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
