Idealease Service Manager

Full job description

Southland Transportation Group, a leader in medium and heavy-duty diesel trucks, buses & trailers, is a company with years of continual growth and service to the trucking industry.

Locally owned for more than 40 years, Southland has over 240 employees in Montgomery, Tuscaloosa, Huntsville, Homewood and Birmingham, Alabama.

Our mission is simple. . . we will provide the best product and service to our customers. If you share that vision, come join our team!

Idealease of Alabama is now accepting applications for our Diesel Technician position at our Montgomery location! The responsibilities of the Diesel Technician include performing high quality maintenance and repairs on heavy duty commercial trucks. Idealease technicians successfully analyze and troubleshoot truck issues on all models of International trucks.

Job Responsibilities

• Day to day management of the Idealease Service Department.
• Manage Priority Service for all Idealease Customers
• Provide Reciprocal Service as defined by Idealnet policies for all Idealease breakdowns.
• Complete understanding and implementation of Idealease Best Practices.
• Manage a system to recognize all warrantable failures, warranty claims and warranty recovery.
• Implement and manage a Preventive Maintenance program that results in currency of 95% or greater.
• Manage outside repairs and over‐the‐road‐failures in cost efficient and timely manner.
• Manage running costs to business plan goals.
• Assist management team in preparing an Annual Business Plan and Budget.

Warranty and Equipment Management

• Train and develop all personnel on the methods used to identify warranty through the IRC, Navistar Service Portal and vendor websites.
• Develop relationships with vendors and Navistar CSE/TSM to maximize warranty and policy recovery.

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations.
• Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Communicate and enforce established company safety policies and procedures.
• Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.

Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.
• Aid in development of sales strategies with sales personnel to secure business as needed.
• Assist in Orientation process for each new customer.

Department and Personnel Managment

• Review manpower needs with the Area Service Director on a regular basis.
• Implement and monitor shop productivity measures.
• Create shop environment that assures cleanliness, safety, and customer focus.
• Recruit and hire new employees as business levels dictate.
• Implement and promote service training.
• Assist in collection of past due invoices as needed.
• Safe guard company assets by maintaining strong internal controls.
• Understand company policies and procedures and assure that they are understood and followed by all personnel.

Leadership, Personal Development and Conduct:

• Attend Driver Safety Meetings.
• Attend Best Practices Meetings.
• Attend company meetings as required.
• Handle all customer, employee, and vendor issues in a professional and courteous manner.
• Promote an atmosphere of cooperation, teamwork, and goodwill with all employees within Idealease and the dealership.
• Display honesty in all company and customer related dealings.
• Participate annually in the President’s Club.

Benefits

• Health and Dental Insurance
• Vision Insurance
• Short Term & Long-Term Disability Insurance
• Flexible Benefits Plan
• Life Insurance
• 401k including employer contributions
• Paid vacation, sick & holidays
• Employee Assistance Program