Full job description
This role will primarily entail drafting agreements between Nasdaq and our clients and partners, on behalf of the Index Sales team. This role is functional to the continued development and improvement of the overall client experience, with the objective of finalizing agreements through to signature. They will be working collaboratively with Sales, Legal, R&D, Operations, and more.
- Fully be responsible for the day-to-day responsibilities around the drafting and finalizing of index license agreements and index data contracts with clients through to signature in support of the Sales team
- Work with various Index teams (Sales, Legal, R&D, Operations, etc.) to ensure there is a continuous workflow, effective communication, and planning perspective on behalf of the client
- Assist with document management and search efforts in partnership with the Index Licensing team
- Upload and track various documents within DocuSign for internal/ external signatures
- Negotiate contract terms with clients in partnership with Nasdaq index sales and legal teams
- Draft bespoke contract language to capture the intent of unique commercial arrangements with vetting from Nasdaq index sales and legal teams
- Generate client focused, new insights for operational improvements, streamlined contract process
- Once contract process is complete, initiate remaining setup of client data access in coordination with sales, client services, billing, and operations
- Assist with the maintenance of Nasdaq’s CRM database (Salesforce.com), SharePoint and Confluence pages in support of the Index Sales team
- May support the sales team by taking notes during calls, summarizing customer issues, providing phone support, and responding to basic customer inquiries.
- Manages various projects from start to finish, ensuring deadlines and deliverables are being met
- Solve problems using existing solutions, exercise judgment based on the analysis of multiple sources of information, and utilize best practice approach
You will need to demonstrate skills/experience in:
- 0-2 years of experience in a Client Success/Customer Service/Sales Support role
- Communication – both internal/ external stakeholders through email, phone, tele-conference
- Time management: ability to manage day-to-day tasks and multiple projects at once
- Problem solving in a faced-paced environment
- Understand prospects/client’s needs and provide adequate solutions
- Previous process improvement experience
- Knowledge and efficient in Microsoft Product Suite (Excel, PowerPoint & Visio)
And it would be great if you also have experience in:
- Salesforce, SharePoint and Confluence Experience
- BI Reporting Tools (Microsoft, Tableau, etc.)
- Experience in the Financial Services, Technology, or related industry
- Education Required: Bachelor's degree in a related discipline
This position offers the opportunity for a hybrid work environment (2 days a week in office), providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
Nasdaq’s programs and rewards are intended to allow our employees to:
- Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
- Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
- Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
- Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
- Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities
For more information, visit
Nasdaq Benefits & Rewards Career page
