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Full job description
Inside Sales Specialist/Customer Service
THE COMPANY
Emcor Enclosures is a prominent leader in the enclosure market, offering one of the largest selections of cage, cabinets, racks, enclosure, and console products in the industry
Our Company is fast paced, fast growing company experiencing tremendous growth and seek skilled people with great attitudes, who are looking for an opportunity to contribute to the company and grow their careers. We are seeking an ambitious, operationally-focused and results-driven leaders.
Successful candidates will demonstrate a passion and aptitude for making the people around them better to achieve a mission. Candidates will exhibit excellent communication skills, a methodical and rigorous approach to their work, possess outstanding problem-solving skills, and bring a team-first, customer-oriented approach to the position. This role is fast-paced, dynamic, and imperative to the ongoing success of our Company.
DESCRIPTION:
Ideal candidate is someone who thrives in a fast-paced, positive team environment, is able to work individually and as a team member to solve problems.
Responsibilities:
- Client management and support via phone and email
- Fully utilize the Emcor Product Configurator possible for standard product quotations and order entry functions
- Work closely with sales team to provide high level of customer satisfaction
- Responsible for providing customers and sales channel partners (manufacturer representatives.} with technical support, pricing, delivery, and service-related information on enclosure products.
- Assists with invoicing. freight, and completes RMA, credits and debits as required. Also assists with order status and expediting assistance when requested.
- Educate clients regarding Emcor Enclosures products and programs
- Help to refine client profiles to ensure optimal success
- Validate customer requests
- Translate customer requirements into specific tasks for all functional areas and proactively capture, track, and drive all issues to closure
- Must understand a manufacturing environment
- Must understand ISO 9000 or AS9100 process control
- Must exhibit a sense of urgency for customer satisfaction
- ERP system is Epicor, knowledge of system a plus
- Must have experience with a ERP system
- Previous outside or inside sales a plus
- Previous technical sales environment involving extensive telephone and email contact preferred
- Process orders, quotes and return material authorization
REQUIREMENTS:
- 4-5 years of previous customer service experience
- Technical degree or Associates of Arts degree preferred
- Ability/Willingness to build relationship with customers
- Ability to analyze customer needs…analyze situations and act accordingly
- Think clearly and act quickly
- Excellent written and verbal communication skills
- Able to work under pressure and change priorities while working with interruptions
- Self-motivated, stress and pressure resistant, as well as a quick learner
- Positive, upbeat, and professional attitude with customers and co-workers
- Strong decision-making and organizational skills
- Detail oriented team player with superior follow through
- Great listening and negotiation skills
- High energy, great attitude
