IT Support Analyst

Full job description

About the Role:
Grade Level (for internal use): 08

What you will do:
Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our team as an IT Support Analyst and become an integral part of our mission to provide exceptional technical support and customer service. In this role, you will be responsible for the installation, maintenance and repair of desktop and laptop computing systems, ensuring that our team has the tools they need to succeed. Whether it's troubleshooting issues, providing support for Windows, Mac systems, or assisting with the installation and configuration of software and applications, you'll be at the forefront of ensuring the smooth operation of our computing environment. It's not just about technical expertise – it's also about delivering superior customer service.

With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing challenges effectively. Your attention to detail and commitment to excellence will be evident as you assist system administrators with various tasks, including account creation, system monitoring, and processing trouble tickets. We believe in continuous learning and growth. That's why we offer ample training opportunities to help you stay ahead of the curve and expand your skills further. Join us in providing exceptional support to our team and contributing to our success every day.

Installation, maintenance, and repair of desktop/laptop computing systems.

Support and administration of Windows, Mac OSX, and Linux systems.

Diagnose, troubleshoot, and repair computing related issues. Escalate to senior team members when appropriate.

Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat),

Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn)

Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.

Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base)

Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.

Prepare equipment for procurement, deployment and asset inventory.

Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.

Assist users and manage VPN access for remote system access.

Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.

Take full advantage of training opportunities provided.

Who you are:
1 to 2 years of experience providing desktop support in a mixed PC and Mac environment

Commitment to providing superior customer service

Possesses excellent communication and interpersonal skills

Detail-oriented nature and good follow-up necessary.

Demonstrated skill in configuring and troubleshooting printers

Expert knowledge of Microsoft Office

Experience with networking hardware and basic networking concepts

Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $53,100 to $65,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link https://spgbenefits.com/benefit-summaries/us

Where you will be:
This position is based in our New York headquarters and requires in-office presence 4 to 5 days a week.

About automotiveMastermind:
Who we are:
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.