Job Responsibilities: IT Support Engineer
Salary: $20-30/Hour
Company: Amazon
Location: Austin, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Are you obsessed with assisting human beings resolve IT problems? Love being part of a thrilling and innovative environment? Join Amazon IT services! We’re seeking out those who strive to “paint hard. Have fun. Make history.”
Amazon is searching for shiny, adaptable, and hardworking candidates to sign up for our IT services agency as IT guide engineers. IT aid Engineers to work with Amazonians to offer and guide the IT device and services which might be used every day. We treat Amazon employees as our customers and offer timely, accurate, and expert help.
Amazon's IT offerings support is the first point of touch for technical provider requests for Amazon corporate and its subsidiary personnel globally.
The successful IT guide Engineer might be patron centered and inspired by using crew success. You'll be innovative, active, and able to adapt to new techniques and procedures speedy at the same time as coping with an excessive quantity of requests. You will additionally be committed, bendy, and feature established capability to hold high tiers of productivity at the same time as preserving a first-rate guide.
Key job duties
- Offer comprehensive technical help to Amazon corporate employees
- Collect and keep modern know-how of relevant IT rules if you want to offer technically accurate answers to users.
- Perform hardware procurement and asset management
- Troubleshoot/guide LAN and on-site servers via tickets, signals, and trade management
- Create and keep documentation
- Ticket queue management
- Manage to completion requests and technical challenge work
- Help with activities to triage and enhance any system or community outage to lessen downtime.
- Offer on name-aid for Sev1 and Sev2 incidents
- Manage escalations from level 1 assist
- Follow, update, and create fashionable operating approaches (SOP) to improve the groups' knowledge control.
- Each day tour between Herndon/Arlington web sites required. Occasional travel to Baltimore and other US towns is required.
- After-hours work for exchange requests is required.
- This function calls for that the candidate selected to be a US Citizen.
FUNDAMENTAL QUALIFICATIONS
- Bachelor’s degree in computer technological know-how or IT associated area, or 2+ 12 months’ IT structures or applicable revel in.
- 2+ years of enjoy in technical assist-desk or desk-side help surroundings
- 2+ years enjoy with Microsoft Windows 10 and moreover one or more of the subsequent: Mac OS X, Linux.
- 2+ years revel in networking hardware and ideas consisting of DNS, DHCP, OSI model, and TCP/IP
- Elevate or convey gadget up to 25 lbs, as wished
PREFERRED QUALIFICATIONS
- Microsoft MCSE, MCSA, MTA
- A+, community+, ITF+
- Some Linux structures administration competencies
- Networking revel in (CCNA, DNS, DHCP, routing, and switching)
- AV/VC enjoy
- ITIL basis Certification
- Robust verbal and written abilities demonstrated capacity to talk with technical and non-technical staff
- Capability to work both independently and within a crew's surroundings
- Show a commitment to pleasant and robust multi-tasking abilties
- Adherence to shift schedules and timeliness are key requirements
- Sturdy troubleshooting skills of very complex systems
