Full job description

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

Atomic Arcade is a brand-new video game development studio located in the Raleigh-Durham, North Carolina area led by industry veterans from AAA game and film studios. We are in the process of staffing up our development team with outstanding talent to build our first multi-platform, AAA game - a bold and contemporary new take on the GI JOE Universe starring the legendary character Snake Eyes! This is an excellent opportunity to not only build an outstanding AAA experience but to also help form the core foundations for the studio and team to build upon. We are proud to be part of Wizards of the Coast which is a division of Hasbro.

We are looking for a skilled IT Systems Admin that will support the computer hardware and software needs for a group of home-based and office-based employees located around the world.

What You'll Do

• Manage asset and software provisioning and inventory across disparate geographical locations.
• Support Employees’ IT needs, including crafting rational strategies for OS, anti-virus, and security updates.
• In conjunction with game teams, evaluate and deploy company-wide tools.
• Develop a proactive approach towards security and preventative maintenance.
• Provide Help Desk support for a growing studio and it's development partners.
• Diagnose and collect relevant data for solving problems.
• Set up and install workstations for current and new employees.
• Admin and troubleshoot software applications.
• Install software and software updates/patches.
• Maintain current documentation for IT solutions.
• Work collaboratively with other IT staff and office staff internally and with external partners.
• Pick up, package, and ship equipment to employees, and handle the return of company equipment.
• Supervise and handle equipment inventory, software license expirations and arrange for renewals where appropriate.

What You Bring

• Experience implementing standard methodologies in IT.
• Proficient in implementing Office 365, Jira/Confluence, AWS, Slack, and domain/DNS configuration.
• Experience with provisioning Windows and macOS systems.
• Ability to perform and lead the entire setup and maintenance of an office with internet connectivity.
• Demonstrated ability to configure, maintain, and fix networks, systems, and applications.
• Strong writing skills for authoring knowledge-based articles, policies, and procedures.
• Proficient in online ticketing tools to support remote workers.
• Ability to take initiative in learning new concepts, seeking additional information, and asking questions of co-workers when uncertain.
• Experience with giving and receiving feedback.
• Experience multi-tasking and adapting easily to change.
• Passion for games.
• Enthusiastic, positive, team-oriented; must have the ability to interact and collaborate with all departments and teams.
• Self-sufficient and self-motivated, can perform duties with little guidance.

Compensation Range, Currency USD:

• Starting Pay Range: $86,800
• Pay Range End: $146,760

We are an Equal Opportunity / Affirmative Action Employer

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.

In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more.