IT Technician

Full job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area. This position will report directly to the I.T. Director.

Essential Functions and Responsibilities

• Maintain the Micros system both hardware and software
• Correct database issue through out the Micros system
• Process all Micros changes and menu configurations requests
• Organize proper retention of historical data either to disk or tape
• Fix or replace non-operational equipment
• Maintain the retail systems both hardware and software
• Fix or replace defective hardware
• Work with the retail manager to ensure proper configuration
• Cover weekend hours for a seven day I.T. coverage plan
• Establish and conduct a Preventive Maintenance schedule for all printer and PCs
• Collect a hardware inventory for comparison to our automated list
• Manage and administer all Loews Hotel policies as they relate to the I.T. department

Supportive Functions and Responsibilities

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skill at all times
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standard, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Ability to make decisions on imperfect information
• Agility in multi-tasking
• Bias toward action
• Decisiveness
• Other duties as assigned

Qualifications

• Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS
• Management and operation of: Retail POS and F&B POS (Micros)
• Knowledge of network architecture and system design
• Effective organization and communication skills