Lead Systems Analyst (Corporate) - Remote

Full job description

ESSENTIAL JOB FUNCTIONS

The Lead Systems Analyst is responsible for providing team leadership on multiple project and support efforts and provides Caesars with innovative business solutions that fit system constraints, meet user needs and match the company’s strategic outlook. Performs and oversees application analysis and design, development, integration and enhancement activities, as well as implementation and related maintenance and documentation. Provides mentorship for both technical and non-technical aspects of job roles.

Responsibilities include, but may not be limited to the following :

• First and foremost, successful applicants should understand the importance of business operations and our team’s commitment to the operational effectiveness of same.
• Advise user departments about functional design and impact on departmental operations. Consult with user departments in the analysis of manual and automated systems; assists in presentation of detailed functional specifications, formats, and templates. Suggests solutions to problems presented that fit within the operating limitations of equipment.
• Keep abreast on current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
• In conjunction with end-users and others, decide what changes need to be made to documentation, training, problem diagnosis, and programs, in view of the utilization and application of end-user skills to solve the identified business need(s).
• Prepares or participates in development of work schedules to coordinate with overall departmental and development project plans.
• Develop alternatives to mitigate risk of impact to development plans.
• Advise user departments and assists in the selection of software packages from outside vendors to solve defined user needs. Advise user departments in the development and/or change of departmental procedures.
• Communicate and explain business requirements design to other team members, including user interface and integrated performance support, programmers and analysts, documentation providers, and training, implementation, and support personnel ensuring business requirements are well-understood and implemented
• Reviews support incidents for technical problems. Ensures technical guidelines/requirements and department standards are followed by team members in incident resolution and subsequent testing, development, controls and documentation
• Prepares and presents root cause analysis for problem management meetings and oversees documentation of same
• Assists with preparation of training documents and sessions for team members to share knowledge and strengthen team’s overall ability to support and maintain existing and future applications
• Acts as a consultant to client and local management during any, and all projects as assigned. Ensures project scope remains “in alignment” with stated departmental objectives, clients’ business needs, and budgetary measures.
• As part of a testing team, may assign and schedule available staff to ensure testing assignments are successfully completed on time according to the plan, reporting any variances to management and product owner.
• Establishes a strong understanding of internal incident and change management systems, and trains and mentor staff accordingly on the same
• Provides oversight to team for coordination and scheduling of system change requests with all relevant stakeholders such as vendors, IT support, operators and other business entities/operational support entities as required. Reviews system change requests accordingly beforehand and identifies any issues that may prevent successful completion: shares identified issues with management team as well as all other stakeholders.
• Oversee document development across various project work-streams. Ensure the internal control statements are created per the compliance and regulatory standards. Provide input for complex documents and ensures final versions are client ready. Review documents with clients and primary users.
• Functions as a cross-department liaison for larger scale projects that impact multiple applications
• Assists with managing various sizes of teams in the Design/ Development/Deployment phases. Performs status reporting to other teams
• Maintains and develops relationships with clients, users and other IT employees company wide. Acts as a liaison between IT and user/client areas.
• Assumes technical leadership role for entire support and development team across a diverse set of applications.
• Oversees analyzation of existing systems and databases and recommends enhancements to solve identified business needs. Applies working knowledge of application components (e.g. file structures) in conjunction with query tools to solve identified business needs.
• Oversees training of new employees for on-call responsibilities.

KNOWLEDGE and FUNCTIONAL:

• Occasional Travel Required.
• Analytical Problem Solving.
• Ability to perform assigned duties under constant time pressures and multi-tasking.
• Ability to perform assigned duties in an interruptive office environment.
• Ability and desire to solve/troubleshoot complex problems.
• Broad variety of tasks and deadlines require an irregular work schedule.
• Basic knowledge of iSeries and Window’s Servers.
• Basic knowledge of SQL Database preferred.
• POS Systems Analysis, Configuration, Deployment, Troubleshooting and Support.
• Kiosk Systems Analysis, Configuration, Deployment, Troubleshooting and Support.
• Cloud Application Analysis, Configuration, Deployment, Troubleshooting and Support.
• Hardware Break/Fix, Configuration, Troubleshooting and Support.
• Payment Point of Interaction Device and Systems Analysis, Troubleshooting and Support.
• Server Configuration, Deployment, Troubleshooting and Support.
• Influential Speaking ability.
• Quick response to everchanging business Environments.
• T1 and T2 On call support skills.
• Project Management.

EDUCATION and EXPERIENCE

• Bachelor's degree in a computer science-related field or 3+ Years in equivalent business experience.
• 2+ Years of Equivalent Senior Analyst Position
• 4+ Years Information Technology experience.