Job Responsibilities: Manager
Salary: $20-30/Hour
Company: American Airlines
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
Join our American Airlines family and you'll travel the world, develop your skills and become the best version of yourself. As you embark on a new journey, you will meet challenges through change and grace, learn new skills and improve your career while having the time of your life. Don't hesitate to enrich your personal and professional life and get on board
Why you will love this job
This role is a member of the Global Reservations team within the Customer Experience department.
He is responsible for training, motivating and developing a team of supervisors/team leaders to lead the sales force in the customer office (including Desk Specialist representatives). Leads the call center to achieve the company's business objectives.
What to do:
Provides internal and external customers with exceptional customer service
Train, coach and coach teams to achieve individual and corporate goals; develops a culture of high performance, supporting specific performance measures in the core
Discussing business plans; provides clear instructions and expectations to help meet all business plans
Establishes effective incentive systems for front-line employees
Acts as a liaison for the call center and other departments
Work collaboratively to achieve key work objectives
Partners in training, marketing, and operations to deliver new products, systems, automation improvements, marketing strategies, brands, locations and more.
Work closely with Human Resources to ensure understanding and appropriate implementation of policies and procedures
Managing the work of employees; monitoring and evaluating performance
Participates in the recruitment, selection and training of new employees in the reservation team
Ensures the delivery of quality customer service by overseeing the performance monitoring process and ensuring the development of staff
Ability to work nights, weekends and/or holidays and long hours
Ability to travel
Everything you need to succeed
Minimum Qualifications - Education and previous work experience
Bachelor's degree or equivalent experience
4 years of proven experience in effectively managing and motivating a team
4 years of customer service/sales experience
Preferred Qualifications - Education and previous work experience
Experience in an airline, call center or travel agency
Skills, Licenses & Certifications
Knowledge of Microsoft Office including Word, Excel, Outlook, etc. Ability to manage executives, non-executives and contractors
Demonstrated ability to effectively manage a constantly changing work environment
Excellent design skills
Presentation skills are strong
Creativity and imagination
Ability to understand and explain policies and procedures related to the work and the employee
