Manager Operations Data Analysis

Full job description

Position Summary

The Manager, Operations Data Analysis reports to the Senior Manager, Operations Strategy and is responsible for JetBlue’s operations data curation, performance analysis, and business intelligence to deliver credible insight about the reliability of our operation. A key role of the team is to support a balance of operability and profitability in the development of JetBlue’s flight schedule and operational resources. The Manager is the primary point of contact for leaders across frontline teams with respect to on-time performance data.

The Manager oversees corporate data, operations analysis, and dashboard development in support of corporate initiatives and operations leadership decision-making. The Manager also enjoys interacting daily with people at different levels in the organization, influencing others without authority and is an effective leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

• Conduct strategic as well as operational reliability impact analysis in support of corporate initiatives
• Investigates and determines root causes of operational events and failures
• Deploy monitoring tools and ensure accountable stakeholders have clear visibility into trends and anomalies
• Produce operations briefings for frontline leadership on a weekly or ad-hoc basis
• Support various functional departments with requested data and analysis for decision making
• Develop and automate reports in replacement of manual process
• Collaborate with IT on cloud data warehouse development
• Review and assess regulatory data/reporting policy creation and revisions
• Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
• All other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree in Operations Research, Statistics, Mathematics, Engineering, Transportation Planning or related field; OR demonstrated capability to perform job responsibilities with the combination of a High School Diploma/GED and at least four (4) years of previous relevant experience
• Five (5) years of operations planning, data analysis, predictive modeling and/or decision support experience
• Proficient with the Microsoft Office suite
• Advanced level SQL language, script writing, and knowledge of database management best practices
• Excellent verbal and written communication skills
• Strong analytical and problem solving skills
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Mut be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Five (5) years of data analysis or decision support experience in aviation or aerospace industries
• Three (3) years’ experience in supervisory or managerial capacity
• Advanced degree in Operations Research, Statistics, Mathematics, Engineer or other quantitative discipline
• Proficiency in Python, R or similar high-level programming language
• Experience with data visualization tools (e.g. Tableau, Spotfire)
• Thorough understanding of the Federal Aviation Regulations pertaining to scheduled domestic and international air carrier operations

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.