Job Responsibilities: Member Service Specialist
Salary : $20/Hour
Company: Disney
Location: Nashville, Tennessee
Educational requirements: Bachelor Degree
Job Overview:
The member service center specialist answers incoming calls from members and prospective members who have questions about their existing accounts with Partners Federal Credit Union or potential new accounts. Provides world-class member service and uses consultative sales techniques to offer additional products/services. It uses various computer programs to view account information, execute transactions, and document changes to the member's account. It requires a focus on service in every member interaction with the goal of delivering an amazing experience and member loyalty.
Responsibility:
- Handle incoming phone calls and provide world-class service for members:
- Responsible for achieving and adhering to all contact center performance standards, goals and objectives. It offers additional products and services to meet the needs of members by providing reasonable solutions and options that will improve their financial situation.
- Follows Partner Federal Credit Union processes and procedures when assisting members. Respond to member needs.
Basic Qualifications:
- Must be able to work hybrid schedules
- Typing proficiency. Ability to speak and write simultaneously
- Fix common computer/device problems on widely used operating systems, browsers and platforms
- Familiarity and comfort level working with new and emerging technology
- Excellent customer service skills
- Demonstrated verbal and written communication skills; including phone tag skills
- Demonstrate teamwork skills.
- Demonstrate problem solving and decision making skills.
- Demonstrated ability to handle conflict resolution.
- Easily adapts to change; flexible
- Manages time well; organized
- Ability to juggle multiple related software applications including Microsoft Outlook
- Demonstrated knowledge of online and mobile banking systems and functionalities.
Preferred qualifications:
- Financial services or banking or credit union experience preferred
- Call center experience preferred
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment
Kindly check the Official Notification for more qualification details Notification Link Is Given Below
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online Candidates Are Suggested To Read the Official Notification Before Applying
- Document – Qualifications certificate with mark sheets
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website
- Read Notification Carefully Before Apply
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature
- Then Submit Done
