Job Responsibilities: Group Product Manager
Salary: $30-$50 Hour
Company: American Express
Location: Charleston, USA
Educational Requirements: Bachelor Degree
Full Job Description:-
You Lead the Way. We Have You Covered.
With the right sponsorship, individuals and organizations can advance in mind-blowing ways. At the point when you join Group Amex, you become a piece of a worldwide and various local area of partners with a relentless obligation to back our clients, networks, and one another. Here, you'll learn and develop as we assist you with making a vocational venture that is exceptional and significant to you with advantages, projects, and adaptability that help you and by and expertly.
At American Express, you'll be perceived for your commitments, authority, and affect — each partner has the chance to partake in the organization's prosperity. Together, we'll win collectively, endeavoring to maintain our organization's esteems and strong support vow to give the world's best client experience consistently. Also, we'll do it with the highest level of honesty, and in a climate where everybody is seen, heard, and feels like they have a place.
- Join Group Amex and we should lead the way together.
- Exceed all expectations at an organization that sets the norm for client-first help.
What will you make a mean for in this job?
Shipper Credit Group is liable for trader charge balance recuperation and offering premium assistance to American Express vendors situated across the APAC area. Competitors are expected to augment the assortment on trader charge balance contribution while giving magnificent client support to our esteemed Australia, New Zealand, Singapore, and Hong Kong vendors. The obligation under this dispatch includes every connected request, account compromise, installment suspension, manual change/charging, and taking care of freedom of vendor records and shipper bankruptcy process.
Jobs and obligations:
- Expand shipper contact to lay out the right party contacts to drive/boost assortment proportion. The applicant is supposed to use overall approaches and techniques and endeavors to offer magnificent client care as well as give first-contact goals to our esteemed shipper.
- Research held/suspended installments with the shipper and other interior divisions for goal.
- Explore question/chargeback cases and liaise with traders/other inside division understanding to our standard arrangement.
- Explore and oversee inquiries connected with trader record compromise.
- Liaise with different interior offices, for example, Trader Administrations, Question Group, Client chiefs, and GMS Hazard accomplices.
- Perform account benefits and tidy up action for maturing accounts
- Perform proactive Monetary Social affairs from vendors
- Audit and raise installment acclimations to guarantee owing equilibrium are cleared.
- Work with monetary controllership group to guarantee bookkeeping is done accurately
- This position reports to the Vendor Credit Group Pioneer.
- Go to group gatherings and supports AEM representative exercises to keep a positive and powerful workplace
Capabilities:
- Up-and-comer with no less than 1-3 years call focus as well as friendliness foundation
- Applicants with experience in any assortment/risk/administration industry will be added a benefit
- Experience in overhauling ANZ/HK/SG market is important
- Great PC abilities/commonality of PC use
- Have essential middle-of-the-road information on Microsoft Succeed and Microsoft Word.
- Brilliant client assistance abilities
- Solid logical and critical thinking abilities
- Capacity to recognize and follow up on issues that might affect the client's experience
- Have Functional Proficiency - pivot/process duration of working cases
- Change specialist - versatile and arrangement based
- Magnificent order of English, both verbal and composed relational abilities.
- Extra dialects like Mandarin, as well as Cantonese, would be a benefit.
- A cooperative person with developed attitude and positive reasoning
- Adaptable to chip away at shift hours as well as ends of the week and public occasions (when required).
We back our partners and their friends and family with advantages and projects that help their all-encompassing prosperity. That implies we focus on their physical, monetary, and psychological well-being through each phase of life. Benefits include:
- Cutthroat base pay rates
- Extra impetuses
- Support for monetary prosperity and retirement
- Exhaustive clinical, dental, vision, disaster protection, and handicap benefits (contingent upon area)
- Adaptable work plans and timetables with half-breed and virtual choices with Amex Flex
- Liberal paid parental leave arrangements (contingent upon your area)
- Free admittance to worldwide on-location health focuses set up with attendants and specialists (contingent upon area)
- Free and secret guiding help through our Solid Personalities program
Vocation advancement and preparing valuable open doors
At American Express, you'll be perceived for your commitments, administration, and effect — each associate has the chance to partake in the organization's prosperity. Together, we'll win collectively, endeavoring to maintain our organization's values and strong support vow to give the world's best client experience consistently. Furthermore, we'll do it with the highest level of honesty, and in a climate where everybody is seen, heard, and feels like they have a place.
