Onboarding Manager

Full job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

What you'll do :

• Be Client-facing and help clients onboard their travel programs with GBT.
• Create and maintain detailed project plans on applicable projects.
• Work closely with other teams such as Service Delivery, Commercial, Product Development, and Support.
• Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments.
• Configure, test, and conduct troubleshooting of the site, including travel policy, pricing, and PNRs.
• Contribute best practices to improve quality, standardization, and documentation of implementations globally.
• Ability to collaborate with team members and business partners across global Amex GBT locations.
• Contribute to Departmental metrics/goals.
• Updates Management of implementation status on a weekly basis and participates in weekly team meetings.
• Acts as subject matter expert.
• Collaborate with Product Development to determine the feasibility of new vendor offerings.
• Create and test implementation processes to support.

What we're looking for :

• Clear communication skills, able to manage a client call in English
• Ability to think analytically & conceptually.
• Ability to work independently whilst contributing to the overall team objectives.
• Previous experience of Project Management desired.
• Ability to drive results in a P/L environment.
• Must have knowledge of corporate travel.
• Time management/organizational & change management skills.
• Excellent relationship management and communication skills (both written and verbal).
• PC skills/applications.
• Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).
• Capacity to work virtually and strong organizational skills.
• Tenacious – ability to drive change in the face of possible resistance.

Location

IND0003 - Gurgaon - GBT

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!