Operations Analyst

Full job description

Our Loews Hotels & Co Home Office remote teams provide support to all our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology.

**We offer remote flexibility based on location.**

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 25 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

What you can expect:

• A hybrid work schedule (Monday – Friday)

• Competitive health & wellness benefits, 401(K) & company match

• Paid Sick Days, Vacation, Holidays, etc.

• Training & Development opportunities, career growth

• Bonus eligibility

• Hotel discounts

• A supportive and collaborative work environment

What We’re Looking For: A motivated Operations Analyst eager to contribute to the team by assisting with analysis, research and development of materials, resources and procedures designed to improve property level and overall organizational performance. This role reports to the Vice President, Operations and supports Operations to help ensure the business is continuously learning and improving from its past experience and launching relevant offerings to bring the Loews service experience to life.

Who You Are:

• A service-oriented team player with strong interpersonal skills.

• Excellent communicator with an ability to adapt to the communication styles of others.

• Dedicated to the details and the deadlines, always looking to dot every “I” and cross every “T” in a timely manner.

• Competent with a high degree of personal and professional integrity.

What You’ll be Doing:

• Assist with the achievement of company objectives by contributing information and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends; determine system improvements.

• Through continuous process improvement, analyze and support change and enhancements that will result in improved efficiency and profitability.

• Leverage Medallia Analytics to support field and Home Office disciplines with understanding the Voice of the Customer to assist in informing and determining best course of action.

• Maintain and update Operations communication template (SharePoint) to keep field informed on Operations initiatives.

• Maintain and update Quality Assurance Dashboard to show all service metrics and leverage to find systemic opportunities or best practices.

• Plan, coordinate, and monitor Operations team projects according to the specifications and deadlines, and assist with keeping the project within budget.

• Drive the research and analysis in support of critical business initiatives and educate leadership on the impact that various programs and activities have on performance and profitability.

• In assessment of various projects, standards, initiatives, provide appropriate analysis to support the decision-making process for Home Office disciplines and field leadership.

• Monitor and analyze operations systems and processes, notifying senior leadership of any issues that may impact overall objectives.

• Support the development of metrics to measure, analyze and recommend improvement strategies on processes to include productivity models, resource allocation models, metrics and measures.

• Handle ad-hoc projects and analyses in support of business objectives.

• Support business plans initiatives, as needed.

• Participate in field driven task forces for new programs/systems, as needed.

• Assist in Operational planning functions.

• Notify appropriate individuals promptly and fully of problems and/or unusual matters of significance.

• Attend all required meetings and/or training sessions.

• Comply with required company policies and procedures and safety regulations and procedures.

• Perform other duties as assigned.

Your Experience Includes:

• Expertise in Microsoft Office 365 systems (Excel, PowerPoint, SharePoint, OneDrive, Teams, etc.).

• Strong organizational and time management skills with the ability to multitask and prioritize effectively.

• Attention to detail and a high degree of accuracy in all work.

• Is polite, friendly, and helpful to guests, co-workers, management, and business partners.

• Strong interpersonal skills with the ability to build relationships and work effectively with diverse individuals.

• Excellent verbal and written communication skills, with the ability to compose professional correspondence.

• Flexibility and adaptability to changing priorities and deadlines.

• The successful candidate must be proactive and engaging, flexible in nature, possess sound.

• Capable of working independently, with strong organizational skills, as well as collaboratively, and take a proactive approach and anticipate needs.

• Maintain regular attendance in compliance with Loews Hotels