Operations Associate

Full job description

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a motivated and organized Operations Associate to join our Houston team full-time. In this role, you will be the face of Lyft, serving drivers at our local facilities through the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. This position will report into the Operations Lead. If you love working with people, have a passion for operations and the thought of helping Lyft continue to build this incredible ride-sharing movement in Houston sounds exciting, we would love to meet you!

Responsibilities:

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, and license plates, conducting inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Lyft's high standard of service while working with all drivers and representing the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience:

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Houston area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Bilingual proficiency in Spanish is a plus; Must be fluent in English
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM
• Bonus points if you love ride-sharing so much that you're a Lyft driver too!
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program

The expected base pay range for this position in the Houston area is $17.26 - $21.58. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

Flexdrive is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Flexdrive does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.