Operations Manager

Full job description

Are you ready to take on the role of our Operation Manager and ready to make a difference? Then join us at Embassy Suites in the heart of NYC

Perks

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements, Transit Benefits

Primary Objective of Position

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency in the Front Office and Housekeeping Department.

Duties

• Assist within the Rooms Division with managing the Front Office and Housekeeping operations.
• Provide strong lobby presence to assist front desk agents and guests.
• Provide all aspects of shift coverage in the Front Office and Housekeeping operations as needed.
• Monitors the pre-arrival planning process to deliver against guest preferences effectively, maximize the use of room inventories, and drive incremental revenue.
• Understands brand standards and operation requirements for performance in each discipline area.
• Coordinates labor scheduling and leads shifts across each discipline area depending on property needs.
• Directs and works with Team members to carry out guest arrival and departure procedures.
• Ensure Front Office and Housekeeping are functioning to Embassy Suites standards (i.e., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, and Signage standards).
• Handle guests' special requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc., during shift.
• Manage Team members'member's Attendance calendar, time edits, and conduct call-around for shifts as needed.
• Coach, train, and counsel hourly Team members and administer discipline as needed.
• Perform some Night Audit functions, able to review all Night Audit related procedures, and able to produce Night Audit reports.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Attend all hotel-required meetings and training.
• Any other duties as assigned by General Manager.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Team members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all Team members must fully comply with Embassy Suites rules and regulations for the safe and effective operation of the hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.