Operations Support Engineer

Full job description

Looking for an Operations Support Engineer

What you will be doing as an Operations Support Engineer

• Execute Regression and New Feature test cases in a live production pre-GA environment
• Work as part of a project team working to gain customer GA acceptance of new software and HW products
• Provide in-depth technical log analysis, check network configuration, and support customer as needed
• Knowledgeable on 4G and/or 5G 3GPP technologies
• Be able to work in Company’s System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting, and investigating poor performance related issues
• Strong on customer support as well as data analysis of logs and pcaps etc
• Must be able to drive for resolutions with other Engineering team on an open ticket
• Provide 24/7 on-call support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed
• Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)
• Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysis

What you will bring to the table as an Operations Support Engineer

• Maintain a schedule for test case execution to meet launch dates
• Be able to train provide guidance and support to other team members on new project, processes, etc. as needed
• Other Skills:
• Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.
• Be able to develop tools and scripts to automate tasks on OSS and eNBs to aide with the investigation as needed
• Experience with wireless network architecture, protocols, RF optimization and standards
• Be able to review various Engineering MOPs and identify missing steps or issues if any
• Be able to proactively perform data audit, SW/FW audit, and health check of the OSS if needed
• Be able to collect logs and perform log analysis for discussions with Tier3 and HQ on various issues

What you didn’t know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

#JobsAtKellyTelecom

Job Types: Full-time, Contract

Pay: $63,911.09 - $138,529.13 per year

Work Location: In person

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