Order Entry Coordinator, Media & Entertainment

Full job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for coordinating all linear and digital order entry of assigned campaigns, including checking inventory and escalating any challenges with fulfillment of assigned campaigns. Provide order entry support for the full life-cycle of the campaign. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

• Input and complete the processing of linear and non-linear, most complex advertising schedules, including, but not limited to, entering buy sheets, agency orders and closed deals.
• Comply with all standard operating procedures (SOPs) for linear order entry, including, but not limited to, Priority Code, Inventory Type, Revenue Type, Client Signatures, LUR Compliance, Dollars Balancing, Client Profiles, as well as ensuring breakdown and header data adheres to current guidelines.
• Input and audit to ensure timely tracking of sports and high profile events and packages for sales in special event tracker and/or relevant market trackers.
• Review and evaluate all online orders for clearance using available reporting and systems. Communicate any issues discovered to management and/or appropriate leadership.
• Download/transfer electronic order files in accordance with current guidelines and client expectations.
• Enter notes on the order lines in the linear order management system and provide appropriate notifications to sales, support and NCC, as applicable, through established standard operating procedures (SOPs).
• Enter most complex online orders into the digital order management system and related systems, ensuring all quality control measures are followed and accurate copy is confirmed.
• Check inventory for orders and communicate any needs for changes/revisions based upon results and expectations.
• Execute orders by creating records in the customer relationship management (CRM) system for support initiated orders.
• Complete and process all new client set up requests in the CRM and all related systems.
• Assist in the processing of all advanced media orders, including Digital Ad Insertion (DAI), Video-on-Demand (VOD) and interactive TV (iTV).
• Act as subject matter expert and participates in testing of digital order management system and related systems as necessary.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years