Full job description
Overview:
Are you looking to start your career with a great company? Snap-on’s Customer Care Center is currently hiring an Order Entry Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.
Benefits and Perks
- 401k with company match
- Full medical with options for Dental and Vision
- Employee Assistance Program
- Pension
- Employee Stock Purchase Program
- Employee Purchase Program
- Tuition Reimbursement Program
- Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
- Annual raises and bonuses (dependent on profitability of the business)
Responsibilities:
- Prepare and process manual transactions including but not limited to sales orders, transfers, and returns.
- Prepare and process large batch order file into ERP system.
- Review orders for completeness and accuracy, ensuring all necessary information is provided.
- Communicate with customers to resolve any order discrepancies or issues in a timely manner.
- Coordinate with other departments, such as sales and inventory management, to ensure seamless order processing.
- Utilize mass ordering tools and techniques to streamline the processing of bulk orders.
- Assist in the development and implementation of procedures to improve the efficiency of the order entry process.
- Provide exceptional customer service by responding to inquiries and requests promptly and professionally.
- Record all inbound contacts and manage open cases through the CRM system.
- Meet or exceed individual department metrics.
- Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
- All other duties assigned by management.
Qualifications:
- Minimum 2 years administrative or order entry experience
- Minimum high school diploma or equivalent. Associate or bachelor’s degree preferred.
- Excellent PC skills, knowledge of Excel and other Microsoft Office programs, Understands use and function of data tables.
- Proficiency with order management systems and software, with experience in batch ordering tools preferred.
- Strong attention to detail and accuracy, with the ability to maintain focus while processing large volumes of orders.
- Problem-solving skills and the ability to resolve issues efficiently and effectively.
- Understanding of end-to-end sales order process flow; entry to invoice
- Excellent ability to prioritize own workload.
- Proficient in verbal & written communication and able to quickly transition between various media channels effectively.
- Flexible in daily activities, change priorities and coordinate multiple tasks.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
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