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Full job description
As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We’ll provide training and resources so you can successfully evaluate a caller’s situation to determine proper next steps to resolve the homeowner’s concerns. Your eagerness to learn about our homes and processes will help you acclimate quickly to a team committed to high standards. You're motivated by the opportunity to proactively problem solve, address a customer's concerns, and find a resolution that creates a positive outcome.
This position starts at $22.50/hour and will be onsite in our Reston, VA office.
We offer shift flexibility during both our core business hours (8am to 3pm Monday - Friday) and weekends.
Primary Responsibilities
- Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
- Consistently deliver an exceptional customer experience in a fast paced, high volume, call center environment
- Manage and respond to customer service issues via phone and email in a timely manner
- Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers
- Communicate directly with field warranty employees to coordinate an action plan for homeowner’s concerns
- Keep current with knowledge of NVR products and warranty procedures
What We Look For in a Candidate
- 1 - 3 years of professional experience in customer service
- Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
- Highly-driven proactive problem solver
- Strong organizational skills with the ability to prioritize and multi-task
- Excellent oral and written communication skills
- Proficient typing skills with ability to document call notes during customer interactions
- Familiarity with the Homebuilding industry or NVR’s products is a plus
- Maintain a 3 to 5 day work week, working approximately 20-25 hours a week
About Us & Life at NVR
NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.
At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.
NVR also offers benefits to part-time employees, to include competitive compensation plans, Dental, Vision, Life, and Disability Insurance, as well as paid Vacation and Holidays.
We are an Equal Opportunity Employer.
Drug Testing and Credit Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.
