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Full job description
Harley-Davidson Parts and Service Manager
$75,000 base plus 5% commission of Parts and Service Gross Profit
Potential $155,000 income. Motorcycle experience only will be considered, prefer HD experience.
Various Bonuses
Parts and Service Department Operations:
- Set up and maintain a smooth-running, efficient P&A department.
- Ensure P&A personnel are well-trained and available when needed.
- Ensure the needs of the service department are being met.
- Review all stock orders to ensure a fast-moving, balanced inventory of P&A.
- Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
- Assist staff when needed.
- Supervise and maintain an accurate up-to-date inventory management and control system.
- Become familiar and efficient with all phases of the computer system required for service and parts management.
- Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
- Ensure employees keep a clean and orderly department.
- Generate and review inventory reports from the dealer information system.
Management:
- Employ sound management practices to ensure the parts department contributes acceptable levels of gross and net profit.
- Maximize return on investment of parts inventory.
- Grow the volume of P&A sales.
- Maintain budgeting revenue and expense objectives.
- Develop advertising and promotional campaigns for merchandise.
- Provide reports to the Dealer Principal, as requested.
- Develop monthly and annual objectives for the department in collaboration with the dealer principal.
- Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)
Customer Service:
- Provides superior customer service to both internal (Service and Sales Department) and external customers.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to staff and customers.
- Estimate the length of time to receive back-ordered parts and clearly communicate it to the customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.
Supervisory Responsibilities:
- Establish departmental work schedule, balancing the workload of all employees.
- Establish job assignments for all P&A employees within their skill level.
- Set policies and procedures for the P&A department.
- Manage employee performance (evaluate and council
- Maintain records of all employee performance reviews.
- Provide training for all P&A employees (seminars, workshops, P&A sales, inventory management, etc.)
- Oversee Parts to Service Liaison Position.
Qualifications & Job Requirements:
- Experience with retail sales and inventory management.
- Must have knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership or has demonstrated the ability to quickly learn them.
- Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
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