Job Responsibilities: Pharmacy Customer Service Associate
Salary: $20-30/Hour
Company: Walgreens
Location: Las Vegas, USA
Educational Requirements: Bachelor's Degree
Responsibilities
- Models and supplies a special and beautiful patron revel in.
- Registers income on assigned coins register, affords customers with courteous, honest, friendly, and green checkout provider.
- In accordance with state and federal rules, assists the pharmacist, beneath direct supervision, inside the practice of pharmacy. Responsible for the usage of pharmacy structures to attain affected person and drug statistics and method prescriptions.
Consumer revel in
- Engages clients and sufferers with the aid of greeting them and providing help with products and services. Resolves purchaser issues and solutions inquiries to make certain a high-quality patron experience.
- Models and stocks customer service nice practices with all group members to deliver a distinctive and exquisite consumer enjoy, together with interpersonal habits (e.G., greeting, eye touch, courtesy, and so forth.) and Walgreens provider developments (e.G., providing assist proactively, figuring out needs, servicing till satisfied, and many others.).
Operations
- Gives customers with courteous, friendly, speedy, and green provider.
- Recommends objects on the market to consumer and recommends alternate-up and/or companion objects.
- Registers patron purchases on assigned cash sign in, collects coins and distributes alternate as requested; tactics voids, returns, rain exams, refunds, and exchanges as wanted. Takes client to OTC aisle when possible to help in finding merchandise.
- Keeps counters and shelves smooth and properly merchandised, takes inventory, and continues facts. Exams in and expenses products as required or as directed by way of shop supervisor or communicated by way of the shift chief.
- Performs obligations as assigned with the aid of Pharmacy manager, body of workers Pharmacist and save manager which includes using pharmacy structures to enter patient and drug records, making sure data is entered effectively, filling prescriptions with the aid of retrieving, counting and pouring pharmaceutical tablets, verifying medicine is correct, and checking for feasible interactions. Assists pharmacists in scheduling and retaining paintings flow.
- Reviews, without delay, prescription errors to pharmacist on obligation and adheres to enterprise rules and approaches when it comes to pharmacy errors and the first-class development program. Reviews and complies with the Walgreen Co. Pharmacy Code of conduct.
- Strictly adheres to the Walgreen Co. Coverage regarding right religion shelling out at some point of all applicable prescription allotting activities.
- Handles telephone calls that don't require non-public interest of the pharmacist, inclusive of the ones to physicians.
- Procedures (corrects and resubmits) manual claims for 1/3 party application prescription offerings in a well timed and green way, and performs different clerical responsibilities, as assigned by means of the drugstore manager.
- Assists and supports Pharmacy branch on stock management activities, which includes, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of organization asset safety techniques, and documents claims for warehouse overages (products obtained, however no longer billed), shortages (merchandise billed, but not received), order errors or damaged items concerning Rx capsules.
- Ensures compliance with nation and local legal guidelines concerning regulated products (e.G., alcoholic liquids and tobacco merchandise).
- Constructs and continues presentations, along with promotional, seasonal, amazing systems, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of meals items (e.G., uncooked meals from pre-cooked) and product placement as targeted with the aid of guidelines/processes (e.G., raw and frozen meats on bottom cabinets). For consumable objects, assists in inventory rotation, the use of the primary in, first out technique and restock outs.
- Has working knowledge of store structures and keep system.
- Offers customer service in the image vicinity, along with digital passport photo carrier, poster print and creative device, suggestive promote of promotional picture merchandise.
- Assumes net choose-up obligations (video display units orders in picture Care Plus, fills orders (select items), supplies orders to customers as they come at store).
- Assists with outside and interior renovation by means of ensuring smooth, neat, orderly store situation and look.
- Complies with all employer policies and processes; maintains respectful relationships with coworkers.
- Completes unique assignments and different obligations as assigned.
- Education & non-public development
- Earns and continues p.C. Certification through the particular p.C. Training program and/or state required certification/registration.
- Attends education and completes PPLs asked by way of supervisor or assigned by using company and acquires continuing education credits. Keeps knowledge and skill in healthcare and pharmacy, which includes ultra-modern news and tendencies.
Fundamental qualifications
- Have to be fluent in reading, writing, and talking English. (except in Puerto Rico)
- Requires willingness to work bendy agenda, consisting of evenings and weekend hours.
Desired Qualifications
- Opt for six months of enjoy in a retail surroundings.
- Choose to have earlier paintings enjoy with Walgreens.
- Decide on excellent math skills for you to fill prescriptions appropriately, together with counting, measuring and weighing medicinal drugs.
- Prefer accurate laptop abilities.
- Pick the information of keep inventory manipulate.
- Pick percent certification.
