Job Responsibilities: Pharmacy Technician
Salary: $20-30/Hour
Company: Amazon
Location: Springfield, USA
Educational Requirements: Bachelor's Degree
The clinical consumer Care group are a combination of experienced client Care buddies and certified Technicians who provide help for incoming calls, supervisor degree requests, and additional outbound help seven days per week. That is a work from home (WFH) function.
*** that is a far off, do business from home (WFH) position with a casual dress code. Make money working from home necessities – Be able to provide a workspace that complies with the following:
A. You must be capable of offer a workspace which ought to be positioned in a separate area of the house (now not in a excessive-traffic place) and must no longer be shared with anyone which includes different Amazon Pharmacy friends.
B. Amazon Pharmacy requires that there be internet, smartphone, and power connectivity at all times which you are scheduled to paintings, measured on a regular basis.
C. A reliable broadband net connection, both via DSL, cable, or fiber-to-domestic (FiOS or Fiber Optic) is required with a minimum internet pace requirement of at least10 mbps down load and 5 mbps upload contracted pace.
D. To be had for inspection to make sure meets necessities
E. A far flung paintings arrangement isn't designed to be a alternative for suitable toddler or elder care. Nor is the do business from home arrangement supposed for use in replacement for taking private days or holiday/ sick time. Buddies who need time to deal with infant care needs or private appointments should paintings with their direct manager and make use of PTO, relevant paid or unpaid leave, or searching for approval for a agenda adjustment if available.
F. Workspace need to be placed in kingdom of recent Hampshire or Massachusetts.
G. Enjoy in pharmacy and billing favored but now not required.
H. Other restrictions may follow
Key process obligations
Middle obligations
- Solution incoming phone calls from customer Care associates on a every day foundation and preserve metrics as assigned
- Make outbound calls which include for a spread of functions
- Help CC friends through providing steering and feedback utilising a consultative approach to always broaden CC staff know-how.
- Complete tickets to assist patron Care group consisting of however no longer confined to: replacements/reuploads, misc duties
- Preserve superior know-how of all Amazon Pharmacy rules and techniques in addition to AP services and products.
- Screen and system all help desk assigned obligations on a day by day foundation
- Act as number one point of touch for escalated calls via CC associates, take care of escalated calls and observe through until resolution has been met.
- Control reporting of client proceedings and provide decision according to set SLA’s, escalating as appropriate
- Look at and report QRE’s
- Serves as a point of touch for any machine or era/software outages and notifies all suitable parties for decision.
- Help with incoming calls as wished.
- Preserve confidentiality of all consumer information
- Consistent collaboration with teammates
- Consumer centric and dedication to excellent
- Participation in personal growth and development
FUNDAMENTAL QUALIFICATIONS
- Need to be capable of acquire New Hampshire Board of Pharmacy Technician on Day 1 of lease. (See https://www.Oplc.Nh.Gov/board-pharmacy for extra info) - AMAZON will assist you get certified on day 1
- Need to live and work within the nation of latest Hampshire or Massachusetts
- Should meet minimum make money working from home necessities (paintings place need to be secluded, private and comfortable, in addition to net speeds more than 10 mbps, etc)
- If residence is in Massachusetts, need to have an active pharmacy technician license in Mass previous to day 1 begin.
DESIRED QUALIFICATIONS
- An active, unrestricted Pharmacy Technician License from the board of Pharmacy (Amazon will assist you in acquiring in case you do no longer have one)
- Cpht certification is not required however is recommended
- Upholds Amazon’s middle Values and a passion for providing notable client revel in
- Flexible, capability to adapt to alternate and modify to changing needs
- Flair to examine, pharmacy laws and rules nationwide and particular to New Hampshire
- Strong interpersonal capabilities, which include expert written and verbal verbal exchange
- Capacity to paintings autonomously and proactively identify areas in wishes of improvement
- Crucial wondering providing out-of-the-container solutions
