Job Responsibilities: Pharmacy Technician
Salary: $20-30/Hour
Company: Amazon
Location: Baton Rouge, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Super opportunity to start a brand new career!
The medical consumer Care team is an aggregate of experienced purchaser Care pals and licensed Technicians who offer help for incoming calls, supervisor stage requests, and additional outbound help seven days a week. This is a work-from-home (WFH) position.
*** That is a far-flung, work-at-home (WFH) function with a casual dress code. Work-from-home necessities – Be able to provide a workspace that complies with the following:
A. You need to be capable of providing a workspace that must be located in a separate place of the house (not in an excessive-traffic vicinity) and has to no longer be shared with everyone such as other Amazon Pharmacy buddies.
B. Amazon Pharmacy requires that there be net, telephone, and electricity connectivity always when you are scheduled to paintings, measured on an ordinary foundation.
C. A dependable broadband internet connection, both via DSL, cable, or fiber-to-home (FiOS or Fiber Optic) is required with a minimum internet pace requirement of at least 10 Mbps download and five Mbps add shriveled speed.
D. To be had for inspection to make certain meets necessities
E. A remote painting arrangement is not designed to be an alternative for a suitable toddler or elder care. Nor is the earn a living from home association supposed to be used in replacement for taking personal days or holiday/ ill time. Pals who need time to accommodate child care wishes or private appointments must paint with their direct manager and utilize PTO, applicable paid or unpaid depart, or seek approval for a schedule adjustment if available.
F. Workspace ought to be positioned in the country of recent Hampshire or Massachusetts.
G. Enjoy in pharmacy and billing favored however not required.
H. Other regulations may additionally apply
Key task duties
Center responsibilities
- Answer incoming phone calls from purchaser Care friends on a daily foundation and hold metrics as assigned
- Make outbound calls along with for diffusion of purposes
- Help CC pals through presenting steering and feedback making use of a consultative approach to always develop CC workforce expertise.
- Complete tickets to support patron Care group inclusive of but now not restrained to: replacements/reuploads, misc responsibilities
- Preserve advanced information on all Amazon Pharmacy guidelines and procedures as well as AP products and services.
- Display and manner all help table assigned tasks on each day foundation
- Act as the number one factor of touch for escalated calls with the aid of CC pals, deal with escalated calls, and observe through until a decision has been met.
- Manage reporting of purchaser court cases and offer decisions according to set SLAs, escalating as suitable
- Look into and report QREs
- Serves as a factor of touch for any device or era/software program outages and notifies all appropriate parties for decision.
- Assist with incoming calls as wanted.
- Keep confidentiality of all customer statistics
- Steady collaboration with teammates
- Customer centric and committed to great
- Participation in personal increase and improvement
BASIC QUALIFICATIONS
- Must be capable of achieving New Hampshire Board of Pharmacy Technician on Day 1 of hire. (See https://www.Oplc.Nh.Gov/board-pharmacy for more information) - AMAZON will help you get certified on day 1
- Need to reside and work inside the country of recent Hampshire or Massachusetts
- Need to meet minimum earn a living from home requirements (work region must be secluded, non-public, and secure, in addition to internet speeds extra than 10 Mbps, and so forth)
- If the residence is in Massachusetts, need to have an active pharmacy technician license in Mass previous to the day 1 start.
FAVORED QUALIFICATIONS
- An energetic, unrestricted Pharmacy Technician License from the board of Pharmacy (Amazon will assist you in obtaining in case you do not have one)
- CPhT certification isn't required but is encouraged
- Upholds Amazon’s middle Values and a passion for supplying wonderful consumer enjoy
- flexible, capacity to adapt to change and adjust to converting needs
- aptitude to study, pharmacy laws and policies nationwide and specific to New Hampshire
- strong interpersonal competencies, together with expert written and verbal communique
- capability to paintings autonomously and proactively perceive regions in desires of improvement
- crucial wondering imparting out-of-the-container answers
