Product Manager I

Full job description

JOB SUMMARY

PODS is seeking a growth orientated Product Manager to deliver product and service revenue targets both central and supplemental to the core PODS moving and storage offering. The right candidate will be motivated by revenue generation and charged with designing, managing, and delivering products and services that align with customer and operational needs.

This role will work cross functionally with the sales, media, brand, revenue management, digital, and operations teams to coordinate and drive awareness, conversion, revenue growth, and product development for new and existing product lines and ancillary services.

The right candidate will oversee a multi-million-dollar product portfolio and manage products and services within the ancillary revenue, fee, and core storage product categories.

Core focus areas include:

• Grow PODS awareness and penetration in the self-storage (non-move) usage segment; develop new product offerings that disrupt traditional self-storage options
• Drive operational efficiencies through policy development, improved customer education, and ancillary fee monetization
• Own and manage PODS’ contents protection product line

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with operations to identify new fee opportunities to improve routing optimization and monetize customer driven inefficiencies; align service policies with operational efficiencies
• Architect the internal and external end to end user journey across customer facing and back-end systems to support new policy and ancillary fee development
• Develop new/enhance existing internal and external communications and education of PODS policies and procedures
• Design and own GTM strategy of new product offerings targeting the self-storage usage segment; educate internal and external customers of new product offerings and elevate self-storage demand and conversion
• Own and manage PODS’ Contents Protection product line
• Identify incremental revenue opportunities across new and existing product/service lines
• Develop, test, and launch new moving and storage ancillary products and services
• Work cross-functionally to identify and evaluate opportunities, develop marketing strategies, build financial models, and create sales and marketing tools to support go to market products and services
• Train sales and service center associates & driver teams on products, services, and initiatives; run and support contests to drive awareness and sell through of ancillary products and new product offerings
• Analyze and measure data; perform frequent ad-hoc analysis to measure performance and gauge results
• Report on results and revenue performance monthly, quarterly, and annually to internal marketing stakeholders and senior leaders across the company
• Continuously research the moving and storage innovation landscape and new ancillary product opportunities
• Ensure legal compliance for customer-facing and employee training for owned products and services. Develop internal education/training & SOPs on relevant product, service, and policies
• Assume other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Reports to VP, Product Marketing
• NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

• INFLUENCE: Able to use effective communication and interpersonal skills to convince others to accept ideas or goals (with or without the formal authority of a higher position); Able to gain agreement and commitment from others to support and implement methods or processes
• DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
• THINK STRATEGICALLY: Able to see the "big picture" and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals
• DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact; Able to use factual information to develop logical assumptions; Able to examine alternatives and consider resources, constraints and risks before committing to action
• TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision

JOB QUALIFICATIONS: Education & Experience Requirements

• Bachelor’s degree in business, finance, or engineering required; MBA or related graduate degree preferred;
• At least 4 years prior marketing and product development or product management experience required; Service product and insurance product experience a plus.
• Ability to use statistical tools and analyze/interpret data; understand data and turn it into a compelling story
• Experience in survey tools such as Medallia or Survey Monkey
• Ability to research and analyze micro & macro trends through publications such as US Census and IBIS (or similar) data sources
• Business planning skills including demand modeling, unit and fixed revenue and cost estimating, and price sensitivity analysis.
• Strong proficiency with MS Office products required. Must possess math skills sufficient to perform required duties; semi-advanced excel (pvt tables, vlookups) required

PHYSICAL REQUIREMENTS

• Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
• Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 50 lbs.
• Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required.
• Travel requirements: Minimal, approximately up to 5%
• Climate-controlled office environment during normal business hours.
• Regular attendance and punctuality required
• May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

• Ask your direct supervisor for an explanation of anything you do not understand.
• Attend Orientation class and any required training sessions.
• Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.
• Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

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