Project Analyst I

Full job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

• Function Description:

   

   

   

   

  It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capabilities team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

   

   

   

  The Acquirer Capabilities team looking for an analytical, motivated self-starter for a Product Analyst role. The analyst will develop requirements and manage project tasks required to deliver small - large complex projects.

   

  Delivery is achieved through Agile methodology and best practices. The analyst will deliver change aligned with the vision and goals of GM&NS (Global Merchant and Network Services) while coordinating, interacting, and directly influencing multiple American Express business units around the world driving global systems development and integration throughout the development of business requirements, system support, and development of system reports.

   

  Responsibilities:

   

  • Candidate will work in conjunction with product managers, product owners and scrum teams to break down features into user stories and define acceptance criteria.

   

  • Prioritize the scrum team’s backlog in collaboration with the Product Manager and other impacted teams, working to remove impediments.

   

  • Candidate will be responsible for facilitating calls across project teams and other business areas to resolve issues and identify gaps. This may include working with Business partners and Technologies to ensure identification of needs.

   

  • Candidate will participate in scrum ceremonies, including sprint planning, show-and-tell, and program increment planning.

   

  • Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures.

   

  • Develops deep understanding of the problems our stakeholders are trying to solve and the challenges in merchant onboarding and pricing.

   

  
  Minimum Qualifications:

   

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    Ability to manage multiple priorities, collaboration across multiple business teams and the ability to effectively communicate with all levels of the organization and will work across various stakeholder groups, Technologies, Compliance, Pricing, Merchant Processing and Policy, Servicing, and other cross functional teams.

   

  • Ability to accommodate multiple time zones when required

   

  • Ability to solve complex problems

   

  • Strong Analytical skills

   

  • Excellent communication skills

   

  • Able to self-manage and prioritize competing tasks.

   

  • Bachelor’s degree or 2+ years Business Analytics experience

   

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.