Real Estate & Customer Experience, Associate Manager

Full job description

Real Estate & Customer Experience - Associate Manager, Atlanta, GA


A day in the life


As an Associate Property Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 51.3 million square feet of industrial buildings in the Atlanta Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds.


Key responsibilities include:

• Dedication to delivering exceptional customer service through proactive and responsive service.
• The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Excellent written and verbal communication skills: ability to draft informative and succinct communications to customers; attain information during customer visits; and coordinate customer visits and events.
• Perceptive; anticipate customer needs to provide proactive solutions.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.)
• Must be able to own and maintain strong, long-term relationships with portfolio of customers
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
• Proficient in lease analysis and lease administration skills
• Strong financial reporting acumen and ability to learn Prologis financial systems to help ensure budget and financial goals are met for the portfolio.

Building blocks for success

Required:

• Possess a valid driver's license with ability to travel to multiple properties within a given portfolio.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team
• Must possess strong interpersonal skills and an ability to develop strong relationships with customers.
• Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts.
• Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and navigational skills.
• Strong mathematical and analytical skills
• Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
• Ability to process data and complete recurring variance reports.
• Ability to create, compose, and edit written materials.
• Must have a current Real Estate sales license in the State of Virginia or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours.

Preferred:
 

• Bachelor's degree preferred

Hiring Salary Range of: $66,000 - $91,000. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.