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Full job description
The Tiffany Chin Group, a top-producing residential real estate team in Los Angeles, is looking for a Director of Operations (DOO).
Our DOO is a systems-oriented, self-motivated, highly-organized, flexible professional who understands their role as a protector and conductor of a growing team. The DOO possesses integrity and the desire to grow–both personally and professionally and thrives in a dynamic, fast-paced environment. The DOO is a master of systems, consistently seeking and maintaining new, innovative, and efficient business processes to improve the client and team experience.
This individual is 100% committed to empowering the team lead in achieving advanced levels of success for the team in the administrative role–not the sales role. This is primarily an in-person role (with work-from-home flexibility) based in Los Angeles, CA.
Compensation:
$70,000 - $100,000 DOE
Responsibilities:
- Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support
- Manage and guard the team lead’s daily schedule
- Lead team meetings every day to update the team lead on each property and delegate tasks to administrative team members as needed
- Review contract and listing documents for completion
- Be the first point of contact in handling customer inquiries or complaints
- Help team lead keep the team accountable to the team and individual goals
- Oversee administrative team (marketing director, TC, VA, etc.)
- Lead all office projects (i.e. team events, client events, monthly giveaways, etc.)
- Coordinate and produce client events and community workshops that oftentimes take place after hours and during weekends
- Manage the team lead’s email inbox and understand how correspondences tie into the listing and escrow process
- Identify areas of improvement for business development
- Oversee production of direct mail marketing, newsletters
- Show properties and host open houses as needed
- Social media content creation
- Listing coordination and prep
Qualifications:
- A Real Estate License is preferred and will be required after hire
- Proficient in Google Workplace (Docs, Sheets, Calendar), Apple products
- Willingness to learn to navigate C.A.R. forms, MLS, DocuSign, Trello, and other real estate platforms
- Strong ability to learn new technology and applications
- Must have a reliable vehicle, possess a valid driver’s license, current auto insurance, and a clean driving record. The candidate is comfortable navigating Los Angeles and its surrounding areas
About Company
A 12-year-old residential real estate team performing in the top 10% of production in the Los Angeles area. We run our business with a high emphasis on the customer experience, leading to 96% of our business coming from referrals!
We LOVE creating an unforgettable customer experience by focusing on what is important to the client (incredible marketing, timely & honest communications, their priorities, not our own, etc.) and topping it with memorable, kind touches along the way.
Our mission is to create raving fans for life by expertly navigating real experiences through relevant education, proven processes, and genuine care.
We are especially passionate about real estate as a vehicle to empower women: from mentoring her woman-owned and operated team to helping female clients build and protect their wealth.
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